Before and during the course FAQs

The ISO 17020 Internal Auditor training course is intended to give you all the knowledge you need to start auditing against ISO 17020. Your expert tutor will explain the principles and techniques of auditing in this space, and will lead you through exercises and group work to practise your newly learned skills. Past delegates have remarked on the depth of the tutors’ knowledge and their ability to relate teaching to real-world examples from their own experience.

Yes, we will send you a certificate after you have completed this 1-day course, providing evidence that you have learned new skills to help in driving improvement in your organisation. The full 1-day course is equivalent to 7 hours CPD.

Yes, there are several training courses you may like to look at, all within the area of contract management and procurement, including:

• introductions to contract management and procurement
• practical negotiation skills in procurement and contract management
• category management
• specifications and SLAs
• commercial awareness

If you would like to extend your skills to audit organisations within your supply chain against ISO 9001:2015, you may like to take a look at our ISO 9001 Lead Auditor training course.

If you would like to be part of the implementation of a QMS, you can benefit from attending the ISO 9001 Implementation training course.

In addition, there are a number of specialist skills that you can acquire that will add value to your internal auditor role. These include Process Mapping, Remote Auditing, Root Cause Analysis, Integrated Management Systems and Six Sigma.

Our ISO 14001 Lead Auditor training courses meet the requirements of two key professional bodies, demonstrating our strength in course content and the high quality of our tutors.

We are a leading provider and Approved Training Partner of CQI (Chartered Quality Institute) and IRCA (International Register of Certificated Auditors), the organisation that focuses on quality management systems. We are also a leading global ISEP (Institute of Sustainability and Environmental Professionals) training provider.

We work hard to ensure that delegates can make the most of their learning experience with us. We believe that full participation in training programmes is the best way to achieve success. That is why we combine tutor-led learning with fully interactive discussions, workshops, role play and case studies. We place great importance on the knowledge and expertise of our tutors, who bring to the classroom their substantial practical experience in advising organisations of all sizes to manage their environmental impacts.

We have been delivering training courses for 40 years, and today we run over 1000 courses every year, with many complementing each other to help employees on their chosen career paths.

We understand the importance of listening to our customers. Your feedback at the end of the course enables us to continually improve the training and service that we deliver.

If you have a copy of the standard, it would be useful to bring it to any of our ISO 27001 training courses. If you do not have a copy within your organisation, you can buy one directly from the ISO or any of their global resellers. If you experience problems, please contact us.

For those who want to start learning practical Lean skills straight away, this Lean Practitioner training course is the right course for you.

If you would rather an overview of the role of Lean and how it might be applied within an organisation, you might like to look at our 1-day Lean Basics training course.

In either case, if you have a number of people who would benefit from Lean training, then we do offer dedicated training, which can be arranged just for your organisation at a time and place to suit you.  Do contact us to discuss your needs.

We will send you joining instructions after you have booked the course with details of attendance. We recommend that you bring a copy of the ISO 13485 standard which can be purchased from ISO or one of its international resellers. Or, you may already have a copy in the office that you can use for reference.

If your organisation is already running a quality management system, you may find it has a copy of the latest ISO 9001:2015.  If you do need to acquire a copy, then you can purchase one from ISO’s own website or from its resellers around the world, in a range of languages and prices.

This course works well on a standalone basis for those who need to understand ISO 45001 at this time. However, it has also been designed to provide the prior knowledge required for our ISO 45001 Internal Auditor and ISO 45001 Lead Auditor training courses.

We therefore offer a discount of £100 if you book this course with our ISO 45001 Internal Auditor or Lead Auditor training courses to help you maximise value from your training.