Frequently Asked Questions

We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.

If you can't find what you're looking for you can ask us a question here.

Auditor Conversion training courses are designed for existing Lead Auditors who wish to expand their knowledge and skills to audit an additional management system. Whilst Lead Auditor training courses are 5 days in length, Auditor Conversion courses are only 3 days (24 hours CPD) as delegates are required to have prior knowledge of auditing.

Despite the courses being shorter than the Lead Auditor courses the certification received on successful completion has the same value as long as the delegate has previously completed Lead Auditor training in another discipline.

For example, if a delegate has previously successfully completed a CQI and IRCA certified ISO 9001 Lead Auditor training course and they go on to successfully complete an ISO 45001 Auditor Conversion course they will meet the training requirements for certification as an IRCA OHSMS Auditor. Our CQI & IRCA certified Auditor Conversion courses include:

Delegates will acquire the knowledge and skills to undertake 1st, 2nd and 3rd party audits against their chosen management standard.  The courses focus on a central case study to allow delegates to put ideas learnt into practice. The courses concludes with an exam on the final day which is 1 hour 40 minutes in length.

Delegates will require a copy of the relevant ISO standard for the course, standards can be purchased on the ISO website here.

If a delegate has not previously completed a certified Lead Auditor training course in another discipline we would recommend our 5 day CQI and IRCA Lead Auditor training courses.

 

CPD stands for Continuing Professional Development. The term refers to activities’ professionals undertake to continue their development within their career. CPD can be undertaken in various forms, for example training courses, e-learning and workshops. CPD is designed to ensure your professional knowledge and skills remains up to date. It also shows you are committed to continually developing your career and can help you to achieve career goals.

Some organisations, such as IEMA, requires members to complete a set amount of CPD, for example annually, to allow you to retain your membership. We recommend checking CPD requirements with the organisation you are applying to as they may require you to gain CPD through specific courses.

It is of course recommended that you undertake CPD related to your industry or field. For example, if you are a quality management professional you may wish to undertake our ISO 9001 Lead Auditor training course, an Auditor Conversion training course or an integrated management system auditor training course.

To check how many CPD hours our courses are equivalent to, please select your chosen course using the search bar below and view ‘CPD’ near the top of the course listing page.

 

ISO 9000:2015 describes the fundamental concepts and principles of quality management and specifies the terms and definitions that apply to all quality management and quality management system standards. ISO 9000 is regularly referenced in ISO 9001:2015. It is important to be familiar with ISO 9000 if you are auditing a quality management system. Copies of ISO 9000:2015 are available here.

The virtual courses have all of the benefits of our scheduled course with the added convenience of not having to leave your home. The courses are delivered on Zoom by an expert tutor. Prior to the course date you will be sent the relevant training materials, either via post or virtually if you prefer.  Training includes breakout rooms to ensure they remain interactive. The tutor shares their screen with you and discusses the presentation slides, as they would in a scheduled exam. Our Virtual Classroom Training courses also run with smaller class sizes for maximum tutor-delegate interaction. If the chosen course includes an exam, this will take place via FlexiQuiz, a secure online testing platform.

Prior to the course date you will be provided with relevant contact details for technical support. If you have any technical questions, wish to schedule a Taster session, or general questions, please do not hesitate to get in touch.

Click here to learn more about our Virtual Classroom training.

Consultancy Services are bespoke to your company, the consultancy services provided depends on your needs and requirements and are charged accordingly. Whilst some companies require consultancy in terms of a pre-assessment audit to confirm they are compliant, others may request consultancy to assist with the full implementation of ISO within their organisation. Our consultancy services cover topics such as management briefings, gap analysis, auditor training, developing QMS documentation and more. We provide management systems consultancy services for standards such as ISO 9001, ISO 14001, ISO 45001 and ISO 17025.

Please contact our team to discuss your consultancy requirements, they will then be able to provide a tailored quote based on your needs.

Our Management Systems Consultancy Services help businesses to develop their Management Systems approach and achieve and maintain ISO certification. The consultancy can be tailored to focus on the key areas you wish to focus on. Some of the key areas we help with are management systems review, gap analysis, management systems design, implementation, management systems training, ISO auditing, pre-assessment audits and ongoing support. You will be paired with one of our specialists who will assist you in successfully achieving your goals.

Contact our team on 0333 123 9001 to learn more about how we can help you.

 

Virtual Classroom Training is the same as face to face training with the exception that the training is completed online, allowing you to join from your preferred location including your home or office. We use well-established, user-friendly video conferencing technology to allow you to easily see, hear and talk to the tutor and other delegates throughout the course duration. As with venue-based training, virtual classroom training incorporates a range of engaging teaching techniques including group work, case studies and role-plays. Our online training courses are certified by professional bodies including the CQI and IRCA, IEMA, RSS & IOSH and all delegates receive a certificate upon successful completion.

PDCA stands for Plan-Do-Check-Act.

The cycle is:
  • Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers' requirements and the organisation's policies, and identify and address risks and opportunities;
  • Do: implement what was planned;
  • Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements and planned activities, and report the results;
  • Act: take actions to improve performance, as necessary.

The PDCA cycle is found in ISO 9001:2015 can be applied to processes and to the quality management system.

Our Introduction to ISO 9001:2015 training course teaches delegates how to use the PDCA model for managing risk and facilitating continual improvement.

Copies of ISO 9001:2015, and all other ISO standards, are available to purchase on the International Organisation for Standardisation's website, https://www.iso.org. Copies of the standard are available in several languages, including English, Russian, French and Spanish.

The certification process ensures that the business fully understands the principles of Lean or Six Sigma and how to successfully implement them. By doing so the business will ensure process improvement through waste reduction and defect elimination, resulting in increased efficiencies.

Successful certification of ISO 18404 also increases brand reputability as it demonstrates a commitment to producing quality products whilst adhering to internationally recognised standards.

    Ask Us A Question