Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSurprised how much information I have retained
Considering the volume of information given over the 3 days, I am surprised how much I have been able to retain.
Red Dot Europe Ltd
Tutor applied use of the techniques to different industries
| The tutor had a wealth of knowledge and applied use of the techniques to different industries, which also highlighted his experience. |
Taylormade Timber Products Ltd
Course will enable me to make improvements in my role as Quality Manager
| The course enhanced my basic knowledge of the Quality tools that I had and will allow me to carry out improvements within my role as Quality Manager. |
Score Group
Engaging tutor, gave us real-life examples which assisted with understanding
| Although there was a lot of course content to be delivered over two days, the Tutor kept everyone engaged. She related the material to real life examples and her previous work experience. I believe this assisted with understanding. |
Score Group
Detailed course, lived up to my expectations
The course was detailed and in-depth, lived up to expectations.
in2solutions
Everything was explained very well, I feel able to apply this in my job
| I am not the quickest at mathematics, but everything was explained very well and I feel like I could apply this in my role. |
G4S Facilities Management Ltd