Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMade me think about what we can do better as a business
| Course content was interesting and quite insightful, we were all looking at ways how we could then apply this to our organisation and role. It made me especially, think about what we can do better as a business to ensure its highest success. |
A1 Comms Ltd
Came away feeling really positive
| The tutor had good control of the room, we were all able to voice our opinions comfortably, he had some really good examples of applying the LEAN to real life scenarios which helps you understand it better. I thought he was really engaging and was able to help us apply this to our personal scenarios we wanted to discuss. I came away from this day feeling really positive and had a really good day. |
A1 Comms Ltd
We now have the ability to work together on projects
The benefit of having a group on the course means that we now have the ability to work together on projects – all understanding what we are trying to achieve and why.
AGA Rangemaster
I now have additional knowledge to apply in the workplace
The content of the course was excellent. There was plenty to understand and we had the opportunity to apply the principles of LEAN during the course. I feel I now have additional knowledge to apply in the workplace, which will enable me to be more effective within my role.
West Midlands Police
Really enjoyed the interactive aspect
I really enjoyed the interactive aspect of the course and working within teams to generate ideas.
West Midlands Police
The tutor had extensive knowledge
| The tutor had extensive knowledge of the course content and provided many anecdotes to put the course content into context. |
Nanoco Technologies Ltd