Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutors were highly experienced and experts in their fields
Tutors were highly experienced and experts in their fields. They presented the course in a way that made learning a difficult subject much easier.
Nanoco Technologies Ltd
The tutor came across as an expert in this field
The tutor came across as an expert in this field. She sold the concept to me in a clever and interesting manner.
Photek Ltd
Tutor presented course in an interesting and informative way
The tutor was engaging and presented the course in an interesting and informative way.
Photek Ltd
Other/current learning has been nowhere near as well presented.
Other/current learning has been nowhere near as well presented. The Tutor’s depth of knowledge was amazing and really helped support and enforce the learning. He understood what we needed to focus on.
NHS Arden And Gem Csu
Tutor was absolutely amazing
The Tutor was absolutely amazing, he literally embodied LEAN and talked about it with such knowledge and experience it was a delight to work with him. He gave some very practical applications of the LEAN tools and techniques which we are going to incorporate into our approach now.
NHS Arden And Gem Csu
The course provided a well rounded insight
The course provided a well rounded insight into the techniques used in Lean but also highlighted that we, as a company already use some of them without knowing it. Having this knowledge will allow us to apply them more effectively in future.
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