Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredibly knowledgeable tutor responded to questions adeptly
Nicola was incredibly knowledgeable and her experience enabled her to adeptly respond to dynamic questions to develop thinking for learners in a meaningful way.
QA Limited
Amazing tutor with great teaching style
Nigel was amazing. Great, engaging and informative teaching style.
Kier Construction - London
Gained good insights on how to use the acquired knowledge
The way the course was delivered gave me confidence and good insights on how to use the knowledge acquired.
Linde Amt UK Limited
Our future audits will now be more structured and well-planned
I will be able to apply the knowledge gained during the training to future internal audits, making them more structured and well-planned.
Ennogen Healthcare International Limited
Virtual training was really straightforward and easy to attend
Having never used a virtual classroom, I was a little apprehensive before the course started, but soon found the class to be really straight forward and easy to attend.
AJ Services Engineering Ltd
Terminology explained in an impressively comprehensive manner
Have attended several environmental courses and I have never had a tutor explaining terminology in such a human comprehensive manner.
Smurfit Westrock