Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse covered more than expected
The conveying of knowledge and experience by our tutor was excellent. It wasn’t just an understanding of auditing and ISO 14001 I received but also how to conduct myself in an audit and how to manage different circumstances.
Costain Ltd
Enriching learning experience
I was initially unsure how engaging an online training environment could be, but the interaction between the tutor and delegates was excellent. The tutor not only shared their knowledge and experience but also facilitated meaningful discussions. The breakout sessions for case studies were particularly valuable, as they allowed small groups to collaborate and exchange perspectives. Hearing different opinions and experiences from delegates across various industries enriched the learning experience far beyond what I had anticipated.
Incap Electronics UK Ltd
Great balance of information and shared experiences
I felt like the delivery was a very good balance of information and experiences shared and although long days, it never really felt like it.
Scottish Power
Took a lot away from the course
Steve put the course material across in a way which resonated with myself and kept me engaged in the course. Regular breaks also kept everyone fresh with a lot of information being given out. It all contributed to taking a lot from the course.
Buuk Infrastructure
Beneficial discussions with the other learners
It was good to discuss the application of the training in different work situations with other learners and to see how it can be adapted.
Epson Telford Ltd
Attentive and effective tutoring
The tutor demonstrated strong time management, attentiveness to participants, the ability to identify those struggling to understand the material, maintained class focus on the training, and effectively led practical exercises to ensure everyone was involved.
Solar Turbines