Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor brought the material to life and made learning enjoyable
| Alan had brilliant knowledge and experience of the standards and their application in real world situations. This helped to bring the material to life and allow for in depth discussions which made the learning memorable and enjoyable. |
EDF Energy Ltd
Incredibly supportive and insightful tutor
A standout feature of this course was the tutor. Their passion for the subject was evident in every session, and their ability to simplify complex topics was remarkable. The tutor was not only knowledgeable but also incredibly supportive, always willing to go the extra mile to ensure every participant fully grasped the material. Their real-world insights and practical examples made the learning process incredibly relevant and immediately applicable.
Eastern Airways Ltd
Complex concepts were made clear and accessible
| I recently completed the ISO 9001:2015 online course, and I couldn’t be more impressed with the experience. The course content was thorough, well-organized, and presented in a way that was both engaging and easy to understand. The instructors demonstrated deep expertise in the subject matter, making complex concepts clear and accessible. |
Eastern Airways Ltd
Highly recommend the course
This course has significantly enhanced my understanding of quality management systems and ISO 9001:2015 requirements. I feel confident in my ability to contribute to my organization’s quality initiatives and to ensure compliance with the latest standards. I highly recommend this course to anyone looking to deepen their knowledge of ISO 9001:2015 or to those preparing for certification. And a special shout-out to the amazing tutor who made this journey so rewarding—it’s a must-have for any quality management professional!
The practicality of the course stood out the most
What stood out the most was the practical approach of the course. It not only covered the theoretical aspects of ISO 9001:2015 but also provided real-world examples and scenarios that helped me understand how to apply the principles in a business setting. The interactive elements, including case studies, reinforced my learning and ensured that I could retain and apply the knowledge effectively.
Eastern Airways Ltd
Really pleased with the understanding and confidence I gained from the course
| My only initial knowledge on ISO 9001 was gained on the introduction one day course the previous day. On conclusion of the internal audit course I was really pleased at my understanding of the audit process/purpose and the confidence I felt to carrying out an audit with reference to the standard. The tutor used a lot of their own experiences and real life examples, which really helped with understanding and making points memorable. |
Malvern Boilers Ltd