Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery good and well-presented course
| I think the course was very good and presented well. I can now use what was shown to me to create and obtain a far more detailed RCA that works well for our department. |
Nobia
Top tier communication and engagement
| Keith was a great tutor – top tier communication and ability to engage all students equally. |
Private
An absolute pleasure
| David brought the course alive with his delivery style and lived experiences and knowledge of the ISO standard. It was the first time I have used virtual classrooms and at first I was skeptical they would work but they worked brilliantly. The course was an absolute pleasure. |
Jacobs UK Limited
Very impressed overall
| The tutor showed enthusiasm and engagement with the course material. He was also understanding for the needs of the attendees, accounting for technical difficulties and allowing for regular breaks during the course. Overall I was very impressed. |
Animal and Plant Health Agency (APHA)
Impressive course manual received prior to the course
| I was really impressed with the study book received prior to the course. It is very good and helpful to have something to refer to. |
Qioptiq Photonics Ltd
Impressive venue enhanced the learning experience
| I was impressed by the quality of the venue its the best facility I’ve encountered for a training course. The comfortable and supportive environment greatly enhanced the learning experience. |
B Medical Systems