Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away from the course far more confident and able to put it into practice
| I went in with medium knowledge and low confidence in leading an audit. I have come away feeling far more confident and have been immediately able to put this into practice. |
Hue Imbued Consultancy Limited
Tutor's depth and breadth of experience and knowledge enhanced the learning experience immeasurably
| I have to say that Karen is an outstanding tutor in terms of her personality, teaching style and knowledge. It is clear that Karen has exceptional knowledge of the material and has an amazing ability to teach it. The depth and breadth of her experience and knowledge immeasurably enhanced the learning experience. I really can’t say enough good things about Karen. Exceptional! |
Private
Thoroughly enjoyed the course
I found Karen approachable, friendly, interactive, knowledgeable (not boring at all). The course went quickly as I thoroughly enjoyed the course and learnt a lot more because of the way that Karen presented the topics.
Cwm Taf Morgannwg University Health Board
Course content explained clearly and effectively
| I am pleased to say that the training course exceeded my expectations. The tutor made me feel comfortable throughout, ensuring the content was explained clearly and effectively. Thanks to their approach, I now feel much more confident about the legislation than I did before. Overall, it was a great experience |
Orsted UK Limitied
Enjoyable group activities, excellent course content and valuable exercises
| Excellent course content that was well set out allowed the candidates to cover the subject in 2 days. I enjoyed the group based activities especially the mock audit which I thought was a very valuable exercise. |
Babcock International Group
Stand-out tutor
| The tutor was very knowledgeable on the course content, able to answer and interpret difficult questions, and the fact that he was part of the ISO technical committee really made him stand out. |
Fridge Spares Wholesale Limited