Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPositive attitude maintained throughout the course
Tutor was really engaging, incorporated interactive exercises throughout the day and also maintained a positive attitude throughout the course which can be a lot of information to explain. The tutor also remained interested in our positions and regularly engaged with all individuals.
Heathcoat Fabrics Ltd
Real-life scenarios aided understanding
The tutor was very enthusiastic and able to apply real-life scenarios to the content, which helped to shape understanding of the topics.
Endomagnetics Ltd
Incredibly dynamic tutor brought the subject to life
Karen was incredibly dynamic and engaging, helping to bring a technical subject to life and making it real and approachable.
Baringa LLP
Tutor adapted to everyone's needs
| Tutor was very good, very informative, explained the content of the course in a way where everyone understood, was incredibly understanding of everyone’s needs and knowledge and tailored her tutoring based on that. |
QA Limited
Really engaging and informative course
| Karen was fantastic, so informative and had a great style of teaching. The course was really engaging, especially to someone with ADHD who finds it hard to concentrate. |
Savills (UK) Ltd
Thoroughly enjoyable, would definitely recommend
| I personally had very little previous experience with the material covered in this course so, prior to attending, I was very concerned about how I would manage. However, the attitude of the tutor completely eased my concerns and allowed me to not only get the most from the course, but also enjoy the whole experience. They were exceedingly supportive, encouraging questions no matter how obvious they seemed, and actively supported the course in a way that made it feel like an open discussion, not a lecture. Even the final exam elements did not feel intimidating, as although there was naturally some stress around it, they helped to settle our concerns and instead encouraged us to get the most out of the experience. Thoroughly enjoyed and would definitely recommend. |
Penguin Random House Limited