Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content explained clearly and effectively
| I am pleased to say that the training course exceeded my expectations. The tutor made me feel comfortable throughout, ensuring the content was explained clearly and effectively. Thanks to their approach, I now feel much more confident about the legislation than I did before. Overall, it was a great experience |
Orsted UK Limitied
Enjoyable group activities, excellent course content and valuable exercises
| Excellent course content that was well set out allowed the candidates to cover the subject in 2 days. I enjoyed the group based activities especially the mock audit which I thought was a very valuable exercise. |
Babcock International Group
Stand-out tutor
| The tutor was very knowledgeable on the course content, able to answer and interpret difficult questions, and the fact that he was part of the ISO technical committee really made him stand out. |
Fridge Spares Wholesale Limited
Virtual format was great, seamless and engaging
| This was the first time I’ve attended a course in a virtual classes format, it was great, seamless presentations and delivery, engaging. |
IFRS Foundation
Feel that I have achieved the goal that was set in the course
| Was a very good course, and by the end of it I felt that I achieved the goal that was set. |
Invesco
Stimulating group interactions
| Keith was extremely knowledgeable and affable and generated stimulating interactions with the group. |
Saint-Gobain Pam Uk