Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredibly engaging and approachable tutor
| The tutor, David, was incredibly engaging and delivered information to a very high extent. I felt comfortable asking questions and discussing various points in depth. |
East Riding of Yorkshire Council
Very detailed and clear course documentation
| As always, the Bywater course documentation was very helpful, detailed and laid out clearly, backed up by an excellent course tutor. |
British Board of Agrement
Excellent, professional tutor
| Karen was absolutely amazing, she made me understand everything regarding environment that I had questions about. She is an excellent and professional tutor. |
Tennents Caledonian Breweries
Content of the course was clearly explained with practical examples provided by the tutor
| Very friendly and professional tutor, explained things in a clear way giving practical examples, learnt a lot from the course. |
Sony Pictures Entertainment
Excellent tutor, really brought the subject to life
| I was expecting the course to be quite boring, but Cheryl’s knowledge, experience & enthusiasm for her subject, really brought it to life. She was excellent. |
Ernst and Young LLP
All explained really well
| Cheryl was a really good tutor – knew the standard inside out and could explain all very well. |
Morgan Sindall Construction And Infrastructure Ltd