Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSmoothly and clearly delivered course
| The tutor drove the course smoothly and clearly, delivering the information in an easily understood manner. |
Canon Europe
Gained a solid understanding despite starting with no prior experience with ISO 14001
| Sarah made the course interesting, had everyone interacting with each other, and explained everything in an easy to understand manner. I had zero experience with ISO 14001 but at the end of the course I have gained a solid overview. |
Petards Joyce Loebl
Course content will be immediately useful and applicable to my job
The course content included current industry trends, emerging technologies, and case studies that are directly applicable to my job, making the training immediately useful.
Dixon Chew
Absolutely amazing tutor
| Karen was absolutely amazing. Fantastic energy and knowledge which was readily shared and improved the course content. If there was an issue, Karen would offer her time to support our understanding. She was excellent. |
Carbon Trust
Helpful role plays within the course
| The course included role plays with groups, which helped me to understand how auditors deal with various characters of auditees/companies/cases, and which ISO 14001 clauses to apply. |
Epson Telford Ltd
Tutor answered all questions in thorough detail
| Our Tutor Karen was really friendly, made everyone feel at ease and answered all questions in thorough detail. |
Vinci Construction Management Ltd