Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAbsolutely amazing tutor
| Karen was absolutely amazing. Fantastic energy and knowledge which was readily shared and improved the course content. If there was an issue, Karen would offer her time to support our understanding. She was excellent. |
Carbon Trust
Helpful role plays within the course
| The course included role plays with groups, which helped me to understand how auditors deal with various characters of auditees/companies/cases, and which ISO 14001 clauses to apply. |
Epson Telford Ltd
Tutor answered all questions in thorough detail
| Our Tutor Karen was really friendly, made everyone feel at ease and answered all questions in thorough detail. |
Vinci Construction Management Ltd
I was made to feel comfortable joining in and adding to discussions
| The tutor was so friendly, chatty and instantly put me as ease. Before initially joining the course call on the first day, I was very nervous and not sure what to expect, but Karen’s friendly and inclusive manner made me feel so welcome and created an excellent learning environment where I felt comfortable joining in with conversations and adding to discussions. |
Anthesis UK Ltd
Brilliantly delivered course
| I have done several ISO auditor courses through various suppliers (9001, 27001, 45001) and this course was the first I received hard copy training book (which I loved!!), plenty of communication, full instructions and a course brilliantly delivered. The added bonus was that there was plenty of breaks, this was a first for me and I felt it focused me so much better having hot coffee and a chance to stand up. |
Aleido UK Ltd
Fantastic tutor really helped pass over information
| I went in to the course knowing very little about Environmental Management, but Wayne was fantastic and really helped pass over information that also improved me as an auditor, which I have been for several years. |
Aleido UK Ltd