Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEncouraged attendees
Tutor was dynamic, didn’t leave anyone lagging behind, extremely knowledgable, willing to share own life achieved experiences as examples, to ensure both knowledge & educational sharing was understood, encouraged attendees to engage/challenge & ask as many questions to achieve the learning experiences was as fun, enjoyable to all. Thank you Bywater.
BMW (UK) Manufacturing Limited
Good overview
Good overview of Quality Principles, ISO 9001 and IATF 16949
BP
Very good
The course was very good and gave a great insight into MSA and how to apply it, I will be conducting MSA more frequently at work so this has given me a solid foundation to build on.
Unipart Rail
Questions clearly addressed
All my questions related to auditing versus the standard have been clearly addressed, and thus I can apply them during my auditing internally.
Middle East Battery Company
Effective practical workshop
Effective practical workshops and case studies, very useful thanks to the skills of the tutor.
Danfoss S.R.L.
Such a great tutor
Such a great tutor, from this start point the course content was more alive and I felt I engaged and retain the information delivered better.
Kautex Textron (UK) Ltd