Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor adapted to everyone's needs
| Tutor was very good, very informative, explained the content of the course in a way where everyone understood, was incredibly understanding of everyone’s needs and knowledge and tailored her tutoring based on that. |
QA Limited
Really engaging and informative course
| Karen was fantastic, so informative and had a great style of teaching. The course was really engaging, especially to someone with ADHD who finds it hard to concentrate. |
Savills (UK) Ltd
Helped to address current issues we all face
| The tutor’s knowledge, skills and experience brought the course to life. Practical real examples given, with help to address current issues we all faced. |
Edinburgh Airport Ltd
Tutor made the course much easier to process
| Alan was very knowledgeable and helpful, making the course much easier to process. |
Unipart Manufacturing
Tutor provided fantastic examples that related to our specific job types
| The tutor Tom had a vast array of knowledge on the ISO information and, through gaining information on our job types, he was able to provide fantastic examples i.e I work in the construction industry and throughout the course he gave loads of examples in relation to how the ISO’s apply. The virtual meeting rooms for the team were also a great idea as this allowed us to complete activities and learn from each other too. |
McCabe McGinn Construction Ltd
Course content will be of great use
| Gary ensured that the course was informed and interesting without over-formality, the content was relevant and will be of great use when undertaking audits. |
Accrofab Ltd