Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained an understanding of the most efficient way to perform a Root Cause Analysis
In my role as CI Technician it is important to understand how to do an RCA correctly, this has shown me the simplest, most efficient way for me to perform this task.
Joule UK
Impressed by the efficiency of the virtual training
I was impressed that a course with so much content and group activities could be done so efficiently online.
Last Mile Asset Management
Relaxed and friendly atmosphere created by the tutor
David made things feel relaxed and created a friendly atmosphere which in turn made it easier to listen and take in everything that was said.
Bilstein Group UK
Friendliest, most welcoming tutor
David was the friendliest, most welcoming tutor. Nothing was too much trouble when asking questions. He made the 2 day course very interesting and fun to attend.
Bilstein Group UK
Came away with new knowledge and tools I can put into practice
Course exceeded all of my expectations and I feel like I have genuinely come away from the course with new knowledge and tools I can put into my work life.
Last Mile Asset Management
Clear and concisely explained course material
The tutor paced the course at the right tempo, explained the course material in a very clear and concise way and answered all questions.
Zurich