Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSubject matter brought to life by the tutor
John’s practical knowledge and his experiences were really useful in bringing the subject matter alive and ensuring the two days remained interesting throughout.
Scottish Power
Course content can be taken away and applied to my role
The course was very informative and I felt that I could take elements of it away and apply it to my role.
Scottish Power
Really enjoyable training
The tutor was engaging, interested in our experiences, and open to hearing about our thoughts and opinions. The training was really enjoyable.
Private
Very good and well-presented course
| I think the course was very good and presented well. I can now use what was shown to me to create and obtain a far more detailed RCA that works well for our department. |
Nobia
Really helpful to learn a new way to look at problem solving
| Learning a new way to look at problems and make sure an unbiased root cause can be identified was really helpful. |
Ardent
Highly knowledgeable tutor involved all the participants
| A good tutor always raises the level of the course. Our tutor presented a high level of knowledge in the presented topic, theory and practice. All participants were involved. |
GrandVision Tech Centre