Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnjoyed the tailored discussions and exercises
Good amount of interaction with other trainees. I enjoyed the directed discussions and exercises, as I learn the most via doing and trialling something.
Thames Valley Police
Better than previous provider as it explained a number of RCA methods and tools
| Previously completed RCA training with a different provider which really only focused on one methodology. This was better as it explained a number of RCA methods and tools. |
RAF Odiham
My newfound knowledge of the component parts to RCA is great
| My newfound knowledge of the component parts to RCA is great. Firstly finding the problem and the techniques used for that, then RCA itself and how to confirm whether solutions work or not. All very useful. |
RAF Odiham
Tutor was really great at making the subject interesting
The Tutor was really great at making the subject interesting and explaining things with real-life examples. He tailored the course to our job roles very well.
Several new areas of RCA techniques covered
Several new areas of RCA techniques covered: it will serve to improve my skills and knowledge
Northern Ireland Water
Tutor was excellent
Tutor was excellent and added a whole new dimension of interaction to the course.
Inmarsat