Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAll in all an excellent tutor
The Tutor made the course relevant to our everyday work and allowed the group time to discuss the topics we raised in relation to our everyday work. His delivery was excellent and he kept the course moving without ever making us feel rushed to move on. All in all an excellent tutor.
Ancala Water Services
Kept fully engaged by the excellent tutor
David was an excellent tutor, he managed to keep 12 people fully engaged for 2 days on the RCA course, which is difficult to achieve. He is likeable and a good mix of PowerPoint, stories and relating the course to our business. David is a real asset to Bywater.
Ancala Water Services
Skills gained from the course will vastly improve the quality of my work
A really informative course. I have completed RCAs for some time but to expand the process and go into the granular detail will vastly improve the quality of the completed investigation.
Ancala Water Services
Will be confident conducting future investigations
The techniques taught were simple and easy to use. I will be confident when doing future investigations.
Bilstein Group UK
Great course with great group discussions
Great course and great tutor. Only this week I have applied what I learnt to an incident in work involving a suspected electric shock incident. The highlight of the course was running through the real life scenario. There was also great group discussion.
Network Rail
Tutor's delivery was spot on
Tutor’s knowledge of the subject was excellent, and their ability to apply that knowledge and step through the process holistically was spot on.
Scottish Power