Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat models to take back and utilise in the workplace
The tutor made it easy to follow and understand. Was descriptive and relevant with explaining the subject. The content gives us great models to take back and utilise in the work place.
Bart Ingredients Co Ltd
Provides the meaningful root cause analysis that other courses miss
All previous accident investigation courses attended concentrated on gathering evidence but struggled to teach/display any meaningful root cause analysis. This course gave a full systematic approach to root cause analysis which should be consistent no matter who investigates.
Hargreaves Foundry Group
Practical scenarios reinforced the learning
The tutor had the ability to apply scenarios that reinforced the learning allowing me to understand and put into practice what I had been taught.
Babcock International Group
Superb subject knowledge and engaging delivery
John’s ability to provide not only the tools but demonstrate his knowledge on the subject was superb. The break out rooms were a nice touch to engage in the material.
Scottish Power
Tutor made the learning highly enjoyable and easy
John is a great tutor, I really appreciated his approach during the course. He managed to keep the sessions light-hearted and engaging, which made learning what could potentially be quite a dry subject highly enjoyable. At the same time, he clearly explained the theory behind Root Cause Analysis, ensuring that the key concepts were easy for me to understand.
Scottish Power
Tutor really knows how best to present information
John is extremely knowledgeable and really knows how best to present the information in a way that’s understandable.
Once For All