Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away with new knowledge and tools I can put into practice
Course exceeded all of my expectations and I feel like I have genuinely come away from the course with new knowledge and tools I can put into my work life.
Last Mile Asset Management
Clear and concisely explained course material
The tutor paced the course at the right tempo, explained the course material in a very clear and concise way and answered all questions.
Zurich
Laid foundations for improved Root Cause Analysis methodology
Good tools and templates supplied to help implement and lay foundations for improved RCA methodology. David was very knowledgeable and delivered the course very well.
Trillium Flow Services (UK) Ltd
One of the best tutors I've seen
David was extremely knowledgeable, held the rooms attention well and had a good balance between theoretical and actual stories which apply to the topic. At no point did I think we were getting taught, felt more like a discussion between peers. Probably one of the best tutors that I have seen.
Trillium Flow Services (UK) Ltd
Excellent course content and delivery
The content was very good but the tools provided and how to apply them was excellent. They were very well explained and demonstrated using relatable examples. I have used Bywater previously and the way the virtual classrooms are managed, the quality and knowledge of the tutors, course content and the delivery have been excellent.
Survitec Group Ltd
Left with a greater understanding and respect for the topic
I was prepared for two days of having to sit through some mandatory training, John was an excellent tutor and delivered the course and content in a great way that made it engaging, relevant and I left with a greater understanding and respect for the topic than when I began.
Exolum Eastham