Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Root Cause & Problem Solving"

Answered many questions that I've always had

Attending this course has answered many questions that I’ve always had and I am now able to differentiate between HR specific RCA and clinical RCA.

Nightingale Hospital

Very in depth and practical course

The course was very in depth but very practical. It brought new insight to the way that a RCA should be conducted.

Nightingale Hospital

Tutor tailored the content to suit the expectations of the attendees

The tutor was very knowledgeable and has lots of applicable examples of the course content covered. He also showed flexibility in tailoring the content to suit the expectations of the attendees.

Scottish Power C O Hemsley Fraser

Got the skills to apply the content learned

Our delegates have now got the skills to apply the content learned into day to day tasks.

Geodis FF United Kingdom Ltd

Flow and delivery of the course was of a very high standard

I thought the tutor was very engaging and knowledgeable on his subject. The flow and delivery of the course was also of a very high standard

NHS Property Services Ltd

The training reinforced the method and the root cause techniques.

While I have experience with 8D’s, the training reinforced the method and the root cause techniques. I feel better placed to apply RCA.

Barden Bearings