Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained confidence to apply what I've learned
I feel more confident after my training to apply what I have learned into real life.
Safeteam Training Group
Far exceeded my expectations
I found the course content very informative. All aspects of the course far exceeded my expectations. I feel like I’ve learned a lot and the tutor was very engaging which made the subject matter easier to learn.
Quartzelec Ltd
Experienced tutor made the training really valuable
The tutor had a lot of experience they could rely on to make the content make sense in a real-life scenario. When attending previous external training with different company a lot of tutors just read word for word from the slide. The tutor made the training much more valuable.
RUA Life Sciences Plc
Covered a variety of RCA tools and topics
The content of the course covered a variety of tools and topics, my previous exposure to RCA has been using a very limited number tools/methods. The tutor was also very good.
Cegos Uk
Amazing tutor at keeping engagement
The tutor was amazing at keeping engagement and making the long hours of sitting on a virtual classroom feel like it went by quickly, while still giving all the information and explaining everything to the best of his knowledge. He would always explain if someone didn’t understand.
Claro
Gained an understanding of the most efficient way to perform a Root Cause Analysis
In my role as CI Technician it is important to understand how to do an RCA correctly, this has shown me the simplest, most efficient way for me to perform this task.
Joule UK