Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCovered a variety of RCA tools and topics
The content of the course covered a variety of tools and topics, my previous exposure to RCA has been using a very limited number tools/methods. The tutor was also very good.
Cegos Uk
Amazing tutor at keeping engagement
The tutor was amazing at keeping engagement and making the long hours of sitting on a virtual classroom feel like it went by quickly, while still giving all the information and explaining everything to the best of his knowledge. He would always explain if someone didn’t understand.
Claro
Gained an understanding of the most efficient way to perform a Root Cause Analysis
In my role as CI Technician it is important to understand how to do an RCA correctly, this has shown me the simplest, most efficient way for me to perform this task.
Joule UK
Impressed by the efficiency of the virtual training
I was impressed that a course with so much content and group activities could be done so efficiently online.
Last Mile Asset Management
Relaxed and friendly atmosphere created by the tutor
David made things feel relaxed and created a friendly atmosphere which in turn made it easier to listen and take in everything that was said.
Bilstein Group UK
Friendliest, most welcoming tutor
David was the friendliest, most welcoming tutor. Nothing was too much trouble when asking questions. He made the 2 day course very interesting and fun to attend.
Bilstein Group UK