Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractivity of the course exceeded expectations
The trainers experience, knowledge, and character the ease of communication made the sessions very engaging. I expected him to simply sit in front of the webcam and read from the slides, as in any other online courses. However, to my surprise, he managed the course well and delivered it in a very effective and interactive manner.
Taurus Energy
Amazing tutor kept us engaged with real-life examples
The tutor was amazing and kept us engaged throughout the entire presentation by giving plenty of real-life examples and frequently referring back to the case study we were working on during the lecture. He also made a point of speaking with each of us individually to ensure we understood the material.
Silverstream Technology
Can apply what I've learnt and make changes to existing processes
The content of the course was very thorough but also easy to understand. The material provided was well structured and it will allow me to make changes to existing processes. By undertaking exercises it allowed me to apply what I had learnt into practice which aided the learning process.
Brush Group Ltd
Excellent resources that will be utilised
The tools provided within the course are an excellent resources which will 100% be utilised.
G F Tomlinson Building Ltd
Exactly the quality of training we needed
Exactly the level and quality of training we needed to be able to embed within our own processes.
Brush Group Ltd
One of the most engaging and valuable courses I've ever attended
The tutor demonstrated a high level of professionalism, maintaining strong and consistent performance throughout the entire duration of the course. It was one of the most engaging and valuable courses I have ever attended.
GCC Interconnection Authority