Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetLeft with a greater understanding and respect for the topic
I was prepared for two days of having to sit through some mandatory training, John was an excellent tutor and delivered the course and content in a great way that made it engaging, relevant and I left with a greater understanding and respect for the topic than when I began.
Exolum Eastham
Experienced, passionate tutor
The tutor was clearly a very knowledgeable person with a lot of experience from various sectors of industry. He was very passionate about the subject matter, which enabled an ease of learning for the delegates.
SeAH Wind Ltd
Excellent and easily-applicable course
The incident investigation process developed by Bywater can be easily applied. It has a good structure to it that one can easily recall without having to go back to the coursebook. The tutor was also excellent, hence it was easy to understand and follow the course. The generosity of the tutor was fantastic.
Exolum Eastham
Course content was explained excellently
John was very personable and did a great job explaining the course content at a level which was fully understandable for each section he took us through.
Scottish Power
Head and shoulders above any other investigation training
This is head and shoulders above any other investigation training I’ve done. I wasn’t expecting to be able to apply so much to what I do. I’ve never been on a course where the material was shared so readily. The examples were good and relevant, and the tutor was fantastic too.
Saint Gobain
Relaxed and open learning environment
Very engaging tutor, shared interesting experiences, created relaxed and open environment.
Travis Perkins Plc