Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelpful to visualise scenarios within our own workplace
Tutor was very knowledgeable and spent a lot of time going through each module. He was also able to help you visualise certain scenarios within your own workplace.
Scottish Power
Virtual classroom greatly exceeded expectations
I was not looking forward to doing the course online as I thought it would be looking at a screen for 2 days. It turned out that throughout the course there were plenty of interactive activities and the use of breakout rooms was very good.
Guernsey Ports
Great models to take back and utilise in the workplace
The tutor made it easy to follow and understand. Was descriptive and relevant with explaining the subject. The content gives us great models to take back and utilise in the work place.
Bart Ingredients Co Ltd
Provides the meaningful root cause analysis that other courses miss
All previous accident investigation courses attended concentrated on gathering evidence but struggled to teach/display any meaningful root cause analysis. This course gave a full systematic approach to root cause analysis which should be consistent no matter who investigates.
Hargreaves Foundry Group
Practical scenarios reinforced the learning
The tutor had the ability to apply scenarios that reinforced the learning allowing me to understand and put into practice what I had been taught.
Babcock International Group
Superb subject knowledge and engaging delivery
John’s ability to provide not only the tools but demonstrate his knowledge on the subject was superb. The break out rooms were a nice touch to engage in the material.
Scottish Power