Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly practical and directly applicable training
The training was highly practical and directly applicable to my daily work. The example and exercises made it easy to understand how to implement the concepts in real-life situations, which added significant value.
Abyssinia Iron and Steel Limited
Practical, well-structured and directly relevant course content
The course content was very practical, well-structured, and directly relevant to my work. It provided clear guidance and real-life examples that can be easily applied in my day-to-day responsibilities.
Abyssinia Iron and Steel Limited
Perfect course delivery
David is one of the best tutors I have had the privilege of attending their course. I also train, but found David’s style amazing. His knowledge and ability was key and his delivery was perfect.
L&Q Group
Course content pitched at the right level
Tutor caught the attention of the group and pitched the content at the right level to keep the course interesting.
Highway Assurance
Helpful to visualise scenarios within our own workplace
Tutor was very knowledgeable and spent a lot of time going through each module. He was also able to help you visualise certain scenarios within your own workplace.
Scottish Power
Virtual classroom greatly exceeded expectations
I was not looking forward to doing the course online as I thought it would be looking at a screen for 2 days. It turned out that throughout the course there were plenty of interactive activities and the use of breakout rooms was very good.
Guernsey Ports