Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCan apply what I've learnt and make changes to existing processes
The content of the course was very thorough but also easy to understand. The material provided was well structured and it will allow me to make changes to existing processes. By undertaking exercises it allowed me to apply what I had learnt into practice which aided the learning process.
Brush Group Ltd
Excellent resources that will be utilised
The tools provided within the course are an excellent resources which will 100% be utilised.
G F Tomlinson Building Ltd
Exactly the quality of training we needed
Exactly the level and quality of training we needed to be able to embed within our own processes.
Brush Group Ltd
One of the most engaging and valuable courses I've ever attended
The tutor demonstrated a high level of professionalism, maintaining strong and consistent performance throughout the entire duration of the course. It was one of the most engaging and valuable courses I have ever attended.
GCC Interconnection Authority
Great set of tools that can be applied in my day to day role
The course has provided great set of tools to assist with Accident Investigation & Root Cause Analysis to be applied in my day to day role.
Vinci Construction Management Ltd
Tutor made the learning process fun and interesting
David is a lovely guy, really knowledgeable and made the learning process fun and interesting with his experience, stories and teaching method.
Safeteam Training Group