Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPractical scenarios reinforced the learning
The tutor had the ability to apply scenarios that reinforced the learning allowing me to understand and put into practice what I had been taught.
Babcock International Group
Superb subject knowledge and engaging delivery
John’s ability to provide not only the tools but demonstrate his knowledge on the subject was superb. The break out rooms were a nice touch to engage in the material.
Scottish Power
Tutor made the learning highly enjoyable and easy
John is a great tutor, I really appreciated his approach during the course. He managed to keep the sessions light-hearted and engaging, which made learning what could potentially be quite a dry subject highly enjoyable. At the same time, he clearly explained the theory behind Root Cause Analysis, ensuring that the key concepts were easy for me to understand.
Scottish Power
Tutor really knows how best to present information
John is extremely knowledgeable and really knows how best to present the information in a way that’s understandable.
Once For All
Interactive teaching style encouraged participation
The tutor exceeded my expectations through their deep knowledge of root cause analysis methods and practical investigation techniques. They explained each step of the process clearly and provided real-life examples from industrial settings, which made the concepts easy to understand and apply. Their interactive teaching style encouraged participation and made the sessions engaging and insightful.
Taurus Energy
Interactivity of the course exceeded expectations
The trainers experience, knowledge, and character the ease of communication made the sessions very engaging. I expected him to simply sit in front of the webcam and read from the slides, as in any other online courses. However, to my surprise, he managed the course well and delivered it in a very effective and interactive manner.
Taurus Energy