Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor's engaging teaching style made the course enjoyable
| Keith was engaging from the start. He kept us all focused and in the room His teaching style made it feel an enjoyable process. Keith is a credit to Bywater. |
Home Office
Tutor was able to challenge every delegate according to their level of experience
| Amazing tutor, with broad experience. Even though we were delegates with different backgrounds and skills, he managed to challenge every one of us according to our level of experience. |
Taqa Well Completions
Very well detailed course content
| The course content was very well detailed and the tutor delivered it so well. Helped my understanding of ISO 45001 in relation to ISO 19011. |
The National Skills Academy for Food & Drink
Supportive and professional tutor
| The tutor has demonstrated a great professionalism and ability to interact with the delegates as well as he adapted successfully to each individual’s background and the level of H&S knowledge and remained supportive throughout the course. |
McGee Group Limited
Easy to follow and learn from the tutor's approach
| John made the course very interesting, and kept everyone engaged throughout, he provided an easy to follow and learn approach that ensured the subject matter was taken in and retained. |
St Modwen Properties Limited
Course content was made easy to understand and put into practice
| The tutors attitude and delivery of the course was perfect for the audience. They were able to go through the course content and explain in a way that would be easy to understand and put to practise for members ranging from Workers to Senior Management. |
Handicare Accessibility UK