Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEasy to follow and learn from the tutor's approach
| John made the course very interesting, and kept everyone engaged throughout, he provided an easy to follow and learn approach that ensured the subject matter was taken in and retained. |
St Modwen Properties Limited
Course content was made easy to understand and put into practice
| The tutors attitude and delivery of the course was perfect for the audience. They were able to go through the course content and explain in a way that would be easy to understand and put to practise for members ranging from Workers to Senior Management. |
Handicare Accessibility UK
The best tutor I have had by far
| I’ve completed many HSE courses in my time, including Nebosh, and Keith was by far the best tutor I have had. He kept us all engaged throughout. |
Handicare Accessibility UK
Fantastic tutor made the course fun
| Paul was fantastic! His ways of training is really good. Perfect balance of coursework and fun. The amount of courses we attend now a days where we just read and listen. Paul made it fun! |
QA Limited
Felt as though I was learning without knowing I was learning
| Because I expected to be taken through the standard bit by bit, and have it explained in a slow, tiresome manner, however the method of teaching was far more advanced, I felt like I learnt it without knowing I was learning. The tutor was so engaging and made it easy. |
Estee Lauder Companies
Learning experience was enhanced by the tutor's continual feedback
| Keith was an excellent tutor who took the time to explain things in a mature, enjoyable and professional manner throughout. His continual feedback enhanced the learning experience. |
Capita