Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetFar more familiar with the standard than expected as a result of the course
I found that by the end of the course I was far more familiar with the standard than I expected to be.
Speedy Freight
Vastly experienced tutor
Kevin has vast experience with health and safety issues in a real world environment. Keith was able to use past experiences and explain how they are intertwined with the ISO 45001 criteria.
SSAIB
Tutor's engaging teaching style made the course enjoyable
| Keith was engaging from the start. He kept us all focused and in the room His teaching style made it feel an enjoyable process. Keith is a credit to Bywater. |
Home Office
Tutor was able to challenge every delegate according to their level of experience
| Amazing tutor, with broad experience. Even though we were delegates with different backgrounds and skills, he managed to challenge every one of us according to our level of experience. |
Taqa Well Completions
Very well detailed course content
| The course content was very well detailed and the tutor delivered it so well. Helped my understanding of ISO 45001 in relation to ISO 19011. |
The National Skills Academy for Food & Drink
Supportive and professional tutor
| The tutor has demonstrated a great professionalism and ability to interact with the delegates as well as he adapted successfully to each individual’s background and the level of H&S knowledge and remained supportive throughout the course. |
McGee Group Limited