Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely knowledgeable Tutor with practical experience
| The tutor was extremely knowledgeable with practical experience of the subject matter he was delivering – not just a “theorist”, as so often the case with some training. |
British Airways
Highly recommend the tutor
Very engaging and knowledgeable Tutor. He was able to apply content to real life experience which helped our understanding of the various parts of the standard. I would highly recommend the tutor.
Macdermid Alpha
Tutor ensure the course was pitched correctly
Tutor was excellent, engaging and ensured the course was pitched correctly.
A.B.Hedges Ltd
Tutor applied the content to those in the classroom
Really impressed with the tutor. Didn’t just follow the book and teach through powerpoint. Applied the content to those in the classroom and made it more relevant and taught through discussion.
West Hatch High School
Came away enthused to continue training in this area
Rather than coming away from a training course feeling like I simply “ticked the box”, I came away enthused to continue training in this area and with a foundation mindset to use in conjunction with the course materials.
Private
Tutor adapted the course to promote the best from each student
The tutor was able to observe each students skills sets within hours, and adapted the course delivery to promote the best from each of us.
Royal Navy