Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetExtremely professional and interactive tutor
Tutor was extremely professional. Very experienced, maintained the desire to learn and was interactive throughout.
Private
Attentive and effective tutoring
The tutor demonstrated strong time management, attentiveness to participants, the ability to identify those struggling to understand the material, maintained class focus on the training, and effectively led practical exercises to ensure everyone was involved.
Solar Turbines
Well-planned training
Tutor was approachable, well-prepared and supportive. The lessons were well planned.
Heathrow Airport Limited
Relaxed and stress-free delivery
Compared to other courses I have attended from other service providers, the Tutor kept the whole room engaged and interested for the full two days of the course – his delivery was very relaxed and stress free.
NHS Property Services Ltd
Learning gained will add value to my clients
The course provided a framework and clarity to my experience which will add value to my clients.
Phoenix Eom Ltd
Inclusive course with active participation from the group
The tutor ensured that all persons on the course were included, and active participation was encouraged.
National Skills Academy For Food And Drink