Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCollaborative breakout rooms allowed for shared insights from different industries
I enjoyed the fact that the class was a small amount of delegates and that allowed for us to become familiar with each other quickly and also meant it was easier for the tutor to be able to ask questions and include all of the delegates. The break out rooms were also good as it gave you some time to work together with someone from a different background to yourself.
Athena Occupational Health
Outstanding tutors showed exactly how to apply theory to my role
I was unsure about the course in relation to applying in my job, however, the course tutors were outstanding and explained really well how this can be applied, providing me with a qualification I need to do my job and the capabilities to do my existing role better.
Athena Occupational Health
Learning reinforced through interactive tasks and personal experience
Great course content, easy to follow and learn. The tutor reinforced the learning through questions, tasks and personal experience.
The Clancy Group Limited
A fantastic tutor who went above and beyond to support us
Steve was fantastic. He explained everything thoroughly and allowed us time to ask questions. He went above and beyond. I really have learned so much and enjoyed the course so much. I have taken a lot away from it.
Pat O'Donnell & Co
Engaging delivery using varied materials and real-life scenarios
The tutor was very engaging and used different ways and different materials to teach. Related it to real lift situations and own experiences. He also asked us questions individually to recap and clarify that we understood. The pace was quite quick which was good.
EHS Projects Ltd
Kept alert and engaged with the perfect balance of humour and expertise
My second Bywater Auditing course. A good tutor makes ALL the difference. Richy kept us engaged and alert throughout. Strict on timekeeping, but flexible when necessary – and always got us back on track. A good sense of humour really helped lighten the load and we all shared a laugh.
Shell UK Ltd