Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was a breath of fresh air!
| My expectation of trainers within external companies was low, due to experience of extremely poor tutors historically. However, Steve was a breath of fresh air! Loved his style, engagement, attention to detail, and making all relatable by his examples from real life. |
Beldam Crossley Ltd
Tutor added an immense amount of value to the course
| The tutor added an immense amount of value to the course with prior knowledge and understanding. They were adaptable in their approach in the delivery of the course work to ensure the learners fully understood the section before moving on. |
Babcock International Group
Tutor went the extra mile
| The tutor went the extra mile to ensure that we all learnt the course content and also made the scenarios as realistic as possible. While going through the course, he made sure to always included everyone, so nobody ever got left behind. |
Driver And Vehicle Agency
Tutor's easy teaching style made the whole week very pleasurable
Tom was an excellent instructor who could very easily relate the topic to real life experiences and incidents. He has a very easy teaching style which made the whole week very pleasurable.
Environmental Solutions Through Partnership
Course workbook was a nice extra
The course workbook was a nice extra. Clean place to keep notes and refer back to at a later date.
Strathclyde Partnership For Transport
Extremely knowledgeable Tutor with practical experience
| The tutor was extremely knowledgeable with practical experience of the subject matter he was delivering – not just a “theorist”, as so often the case with some training. |
British Airways