Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent, receptive tutor
Tutor was excellent. Keith was knowledgeable, receptive to lots of questions, and very engaging. He was particularly good in the role play scenarios on Day 2.
AESSEAL
10/10 Tutor
Keith was very knowledgeable and managed to convey quite complex information across to what was a varied audience on this course. I would give him 10/10.
MOD
Kept engaged during the full training
Wayne was absolutely great. Very understanding, caring about people and very very knowledgeable. Wayne was full of energy and great enthusiasm keeping you engaged during the full training, even offering advice after the course.
LRQA
Excellent tutor with extensive experience
Keith was an excellent tutor. He has extensive experience with ISO 45001 and was happy to share his knowledge with us. He provided very helpful and informative answers to all our questions.
University Of The West Of England
Brilliant training style
Paul was very thorough and has a brilliant training style. One that engages and is clear and concise. He is a credit to Bywater.
Neenah Red Bridge International Limited
Brought a new light to the Standard
The tutor was easy to talk to, funny, brought new light to the ISO standard and its understanding. Really great course.
Eriks UK