Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetA fantastic tutor who went above and beyond to support us
Steve was fantastic. He explained everything thoroughly and allowed us time to ask questions. He went above and beyond. I really have learned so much and enjoyed the course so much. I have taken a lot away from it.
Pat O'Donnell & Co
Engaging delivery using varied materials and real-life scenarios
The tutor was very engaging and used different ways and different materials to teach. Related it to real lift situations and own experiences. He also asked us questions individually to recap and clarify that we understood. The pace was quite quick which was good.
EHS Projects Ltd
Kept alert and engaged with the perfect balance of humour and expertise
My second Bywater Auditing course. A good tutor makes ALL the difference. Richy kept us engaged and alert throughout. Strict on timekeeping, but flexible when necessary – and always got us back on track. A good sense of humour really helped lighten the load and we all shared a laugh.
Shell UK Ltd
Gained a good understanding that I can apply in my workplace
The course tutor communicated the ISO standard very well. It was related back to real life scenarios and how the standard can implemented in your own business. Gained a good overall understanding of the standard which I can apply to my workplace.
Westinghouse Springfields Fuels Limited
Useful practical guidance to help apply principles in work situations
The tutor was extremely knowledgeable and provided lots of useful practical guidance and training to help apply the principles in work situations.
North Kesteven District Council
Extremely happy with the course
I am extremely happy with the course. I am applying my learning this week to maintain our newly achieved 45001 certification. The tutor was knowledgeable, gave real life examples, supported when something wasn’t quite understood, and had the whole group participating from day 1. Course content was ideal and has been extremely helpful with improving my knowledge and understanding. Very happy and already looking at other courses.
EDF Energy Ltd