Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content made easy to digest
The tutor was very good, made the course easy to digest, didn’t over-complicate the material. Very patient, laid back, and friendly.
RHI Industrials
High energy delivery of the course
Tutor had very good knowledge of the course and provided constant high energy delivery.
Shell UK Ltd
Felt confident and prepared conducting an audit after the course
Immediately after attending the course, I was able to complete the transport audit, and my confidence and preparation were much stronger. I knew which questions to ask, and the entire experience felt controlled and well-managed. It was also great to have such a good tutor, Paul was excellent and the case studies helped a lot, especially as the material was quite challenging.
JD Sports Plc
Invaluable tools and materials for immediate real-world application
I had a preconception that this course was purely going to make me a better auditor when conducting internal audits however, it also made me think about another site where I have implemented Health & Safety and the things that have slipped through the cracks among all the other processes and policies I have implemented. The extra course material and tools provided are also really helpful, especially the gap analysis tool, as I am due to conduct a gap analysis on the site, so I think this is going to be really helpful in identifying gaps.
JD Sports Plc
Collaborative breakout rooms allowed for shared insights from different industries
I enjoyed the fact that the class was a small amount of delegates and that allowed for us to become familiar with each other quickly and also meant it was easier for the tutor to be able to ask questions and include all of the delegates. The break out rooms were also good as it gave you some time to work together with someone from a different background to yourself.
Athena Occupational Health
Outstanding tutors showed exactly how to apply theory to my role
I was unsure about the course in relation to applying in my job, however, the course tutors were outstanding and explained really well how this can be applied, providing me with a qualification I need to do my job and the capabilities to do my existing role better.
Athena Occupational Health