Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliant training style
Paul was very thorough and has a brilliant training style. One that engages and is clear and concise. He is a credit to Bywater.
Neenah Red Bridge International Limited
Brought a new light to the Standard
The tutor was easy to talk to, funny, brought new light to the ISO standard and its understanding. Really great course.
Eriks UK
Course content made applicable to our environment
We were able to apply the course content to our environment as opposed to go through it in a generic way.
RSHP
Tutor's real life experience made the learning more practical
The tutor was able to deliver the course and keep everyone focused, and he was able to bring real life experience into the discussions to make the learning more practical.
Elmac Technologies Ltd T/A Protectoseal
Extremely professional and interactive tutor
Tutor was extremely professional. Very experienced, maintained the desire to learn and was interactive throughout.
Private
Attentive and effective tutoring
The tutor demonstrated strong time management, attentiveness to participants, the ability to identify those struggling to understand the material, maintained class focus on the training, and effectively led practical exercises to ensure everyone was involved.
Solar Turbines