Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained a good understanding that I can apply in my workplace
The course tutor communicated the ISO standard very well. It was related back to real life scenarios and how the standard can implemented in your own business. Gained a good overall understanding of the standard which I can apply to my workplace.
Westinghouse Springfields Fuels Limited
Useful practical guidance to help apply principles in work situations
The tutor was extremely knowledgeable and provided lots of useful practical guidance and training to help apply the principles in work situations.
North Kesteven District Council
Extremely happy with the course
I am extremely happy with the course. I am applying my learning this week to maintain our newly achieved 45001 certification. The tutor was knowledgeable, gave real life examples, supported when something wasn’t quite understood, and had the whole group participating from day 1. Course content was ideal and has been extremely helpful with improving my knowledge and understanding. Very happy and already looking at other courses.
EDF Energy Ltd
Useful practical guidance to help apply principles at work
The tutor was extremely knowledgeable and provided lots of useful practical guidance and training to help apply the principles in work situations.
North Kesteven District Council
Very happy and already looking at other courses
The tutor was knowledgable, gave real life examples, supported when something wasn’t quite understood, had the whole group participating from day 1. Course content is ideal and has been extremely helpful with improving my knowledge and understanding. Very happy and already looking at other courses.
EDF Energy Ltd
Very engaging and adaptable tutor
Very engaging tutor. Continually adapted his style and the info he was delivering as he got to know the candidates and more about our ways of working.
Royal Navy