Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery informative and helpful course that I can apply to my role
The training material was very informative to develop my knowledge of supplier contracts, and to apply this in my role. I found the supplier positioning exercise particularly helpful to apply this in my role within Procurement.
Intelligent Energy Limited
Laid foundations for improved Root Cause Analysis methodology
Good tools and templates supplied to help implement and lay foundations for improved RCA methodology. David was very knowledgeable and delivered the course very well.
Trillium Flow Services (UK) Ltd
One of the best tutors I've seen
David was extremely knowledgeable, held the rooms attention well and had a good balance between theoretical and actual stories which apply to the topic. At no point did I think we were getting taught, felt more like a discussion between peers. Probably one of the best tutors that I have seen.
Trillium Flow Services (UK) Ltd
Learnt a lot from the course which will positively impact my everyday work
I was pleasantly surprised by how good the course turned out to be and how much I learned, which had a positive impact on my everyday work and thinking.
Trelleborg Sealing Solutions Ltd
Couldn't recommend the tutor more
Alan was a great tutor. I went into the training feeling nervous and from the get go Alan put us at ease, he was friendly and easy going all while remaining professional and knowledgeable. Couldn’t recommend him more.
Bakerhicks
Tutor was dedicated to helping us succeed
Tutor was incredibly knowledgeable, patient and dedicated to helping us succeed.
Oilfield Solutions (UK) Limited