Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPlenty of relevant examples
Tutor had a wealth of knowledge and shared plenty of examples which were very relevant.
Coorstek Advanced Materials Crewe Ltd
Pitched exactly right for me and my team
Jill was articulate, entertaining and, most of all, passionate about the subject matter which brought the whole thing to life. The course content was pitched exactly right for me and my team, and the virtual classroom was operated smoothly. The joining instructions arrived in good time and were clear and easy to follow.
Portsmouth City Council
Supportive and encouraging learning environment fostered by incredible tutor
I absolutely loved every moment of this course, and a huge part of that enjoyment stemmed directly from our incredible tutor, Gary. Their passion for the subject was infectious, and it genuinely made every session engaging and inspiring. They fostered such a supportive and encouraging learning environment, where asking questions was always welcomed and lively discussions were the norm.
Babcock International Group
Very efficient course administration
Very efficient process from enquiry to registration on the day. Excellent joining instructions with details about the venue and what to bring/what to expect.
Virtual Signature Idv Limited (T/A Vsid)
Left with a greater understanding and respect for the topic
I was prepared for two days of having to sit through some mandatory training, John was an excellent tutor and delivered the course and content in a great way that made it engaging, relevant and I left with a greater understanding and respect for the topic than when I began.
Exolum Eastham
Tutor had a contagious passion for the subject
The tutor was highly knowledgeable and very engaging with excellent real life examples. She kept my interest all day, and her passion for the subject was contagious.
Portsmouth City Council