Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally enjoyable experience
Mike is a fantastic tutor, he has a way of keeping everyone engaged, and I really enjoyed the experience.
Enrichment Technology Company
Relaxed and comfortable learning environment
The tutor was very friendly and relaxed, ensured that everyone in the virtual room was at ease and comfortable with the subject at hand.
Goonvean Group
Excellent learning environment created by the tutor
The course tutor created an excellent environment within the virtual classroom enabling all course content was understood by all attendees.
Capita
Can now implement the learning into my own organisation
I learned a lot from the course and can now start to implement this into my own organisation.
Bituchem
Fantastic tutor added extra dimension to the course
David was fantastic and his knowledge and experience added an extra dimension to the delivery.
WT Consultancy
Tutor ensured the content was relevant to our business
The tutor delivered an excellent session, ensuring all topics were relevant to our business. They demonstrated a clear understanding of which elements would not apply to us, acknowledging the differences in how we operate.
Network Rail