Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmazing tutor, I learned a lot
Before the course, I thought about whether the tutor would be engaged with the audience and whether the course would be presented as interesting. However, Liz was just amazing, the way she was teaching us was very interesting, not over-complicated, and I learned a lot.
Private
Mix of different teaching methods kept the course varied and engaging
Mike clearly explained the technical elements of the standard in a way that was easy to understand. He used a mix of different methods including group discussions and breakouts to keep it varied and help keep all participants engaged, and allowed plenty of breaks to help keep the group focused.
Premier Partnership
Appreciated the workshops and group discussions
Jill added lots of her own input, carefully answered questions and added a lot to the content. I appreciated the workshops and discussions with the group.
Avaxzipen
Tutor helped put the theory into context
The tutor was very knowledgeable and personable. He helped put the theory into context and encouraged group thinking.
Holdfast Training Services Ltd
Course was adapted to suit our needs
Tom was knowledgeable and adapted the course to suit our needs as the day went on and he learnt about us as a company.
Lonestar Leeds
Tutor made sure we fully grasped the course content
I have had other courses where I came away feeling like I hadn’t fully grasped what the course was supposed to teach me, but Paul made sure we all understood and also used additional resources to help explain the more difficult aspects too which was incredibly helpful.
The Constructions Industry Training Board (CITB)