Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMade to feel actively involved
The tutor made the course extremely engaging. The tutor’s ability to draw on his experience while engaging in in-depth discussions about various aspects of the course made me feel actively involved in the thought process. The feedback received from the workshops was constructive and useful. The tutor ensured humour throughout and made all the attendees feel comfortable, even though it was held remotely.
The Royal Parks
Exceptional tutor
The Instructor David was very good. His past experience as an Auditor and bring his knowledge to the class was exceptional.
Capita
Tutor's thorough knowledge made the training highly effective
Tutor super exceeded my expectations and did a stellar job. He knew the subject thoroughly which made the training very effective.
Note UK
Tutor ensured engagement throughout
Tutor delivered content really well, ensuring everyone including myself stayed engaged throughout.
Astutis
Genuinely impressed
The tutor was able to adapt and flex assignments around the strengths and weaknesses of those attending very quickly, this tested my ability to adapt and brought out the best in less experienced attendees and I was genuinely impressed with how good the workshop exercises were as a result.
Inertia Consulting Limited
My knowledge on the topic improved greatly
Course content was really informative with lots of relevant content and workshops in the 2 days and all explained well by the tutor in an enthusiastic manor. I felt that my knowledge on the topic has greatly improvement despite being only a 2 day course.
Nexperia UK Ltd