Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDefinitely helped me to understand the subject more clearly
| It was evident that Alan was a very experienced tutor and has a huge amount of knowledge in this field. He used personal experiences to match non-conformities from real situations, which definitely helped me understand the subject clearer. The pace of the course was great along with the workshops and additional information on the PowerPoint slides to further aid learning. |
Bri-Stor Systems Ltd
Gained understanding of how IATF can be implemented in our workplace
| The way the tutor put things across made it easier to understand how IATF (16949) is to be implemented in our workplace and how we are to use the knowledge. |
Hollingsworth & Vose
Tutor made me feel very comfortable and involved
| As I was very new to the IATF 16949 the tutor Alan Carr was very helpful in explaining things to me I didn’t quite understand, he made feel very comfortable and involved in all activities, I hope to work with Alan again in the future. |
Sertec Auto Structures (UK) Limited
Now feel ready to start internal auditing
As someone who has never audited before, there were a few things that I was confused by at first, but Alan talked me through them and explained everything thoroughly, and made sure I understood before moving on. He made the course very engaging, and because of this, I really enjoyed it! Thanks to Alan and the course, I feel I am ready to start my Internal Auditing journey.
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
Tutor really helped me to develop a better understanding
| Alan was absolutely fantastic. Such a supportive and helpful tutor, who really helped motivate everyone. Before the course I was worried about feeling lost with the content but Alan really helped me to develop a better understanding and not feel as intimidated by the knowledge others had. |
Hylomar Ltd
Tutor always took the time to explain any questions thoroughly
| Paul Simpson was excellent throughout. His experience and knowledge was second to none. He always took the time to explain any questions thoroughly, leaving no detail to spare. |
Scottish Leather Group Operations Limited