Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNow have a good understanding of how to apply the standards to my day to day work
Very good tutor, gave us plenty of examples on where and how to best apply the many clauses listed in IATF 16949 & ISO 9001. Now I have a good understanding of how to apply the standards in my day to day work routine and am confident in performing internal audits, regardless if it’s a system, process or product audit.
Truck-Lite Europe Ltd
Learning from the tutor was a joy
The Tutor was clearly well experienced in all areas, very passionate about his job and past experiences. This made learning from him a joy with the time passing quickly and intently.
AP Racing
Excellent course tutor
| The course tutor was excellent and after shadowing on my first audit, I could easily follow up what was going on and understand the steps. |
Amphenol Thermometrics (UK) Ltd
Tutor made everything very easy and simple
Great tutor with lots of experience and made everything very easy and simple. Also very good outside of the course, arranging group dinners together which made the course better.
Safety Belt Solutions Ltd
Extremely accommodating tutor
The tutor delivered the course content very well, and was extremely accommodating with regard to answering our additional questions and queries.
Oxford Technical Solutions Ltd
Case studies and workshops were very useful to understand the practical side of auditing
| Course content was very detailed and well structured. The case studies and workshops were very useful to understand the practical side of auditing. |
Abertax Quality Ltf