Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the course much easier to process
| Alan was very knowledgeable and helpful, making the course much easier to process. |
Unipart Manufacturing
Very pleasant mix between listening and actively working
| I was expecting your regular lecture type of lesson. This was a very pleasant mix between listening and actively working. |
Sumika Polymer Compounds (UK) Ltd
Practical examples and advice on how to apply principles in the real world
| The tutor transmitted his passion and professionalism throughout the course, with practical examples and advice not only aimed at passing the exam, but also on how to apply the principles in the real professional world. |
Private
Better tutor than we could have ever expected
| The tutor simplified everything, We went into the training knowing less than we should have and he made us feel at ease, the stories he shared throughout made it so much easier for us to apply the material, giving us real-world context that we wouldn’t have grasped otherwise, Alan was better than we could ever have expected. |
Suprajit Europe Ltd
Very well delivered and structured course
| I was slightly worried about feeling overwhelmed with information however Alan is incredibly knowledgeable and with that delivered a very well structured course, any topics I felt I needed a little more detail on he made sure I fully understood before moving forward. |
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
Definitely would attend other courses delivered by this tutor
| For me, the tutor Alan made the course what it was. Their was a lot of information to cover over the 5 days and with not having much experience with IATF 16949, I did think I would struggle. Alan delivered the course in such a way that I retained everything that I was taught. I would definitely attend other courses delivered by this tutor, he fitted my learning style perfectly. |
Pab Coventry