Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressed by the tutor's handling of the virtual classroom
The tutor took into account the remote learning and all the intricacy it involves, and made it a much easier time than I expected it to be without the face to face that I’m used too.
Truck Lite Europe Ltd
| The tutor promoted dialogue and interaction between the delegates, giving everyone the chance to think about the application of IATF 16949 aspects in their activities. |
Sumika Polymer Compounds (UK) Ltd
Tutor made the course much easier to process
| Alan was very knowledgeable and helpful, making the course much easier to process. |
Unipart Manufacturing
Very pleasant mix between listening and actively working
| I was expecting your regular lecture type of lesson. This was a very pleasant mix between listening and actively working. |
Sumika Polymer Compounds (UK) Ltd
Practical examples and advice on how to apply principles in the real world
| The tutor transmitted his passion and professionalism throughout the course, with practical examples and advice not only aimed at passing the exam, but also on how to apply the principles in the real professional world. |
Private
Better tutor than we could have ever expected
| The tutor simplified everything, We went into the training knowing less than we should have and he made us feel at ease, the stories he shared throughout made it so much easier for us to apply the material, giving us real-world context that we wouldn’t have grasped otherwise, Alan was better than we could ever have expected. |
Suprajit Europe Ltd