Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDiscussion-based, interactive learning environment
Our tutor delivered the course in a highly effective way. He incorporated numerous examples and fosters a discussion-based, interactive learning environment that engages all participants, rather than simply going through the slides.
Sumika Polymer Compounds (UK) Ltd
Everyone left with increased knowledge
The tutor was able to adapt to our processes and communicate realistic audit scenarios during the training. He provided clear instructions on how to conduct an effective audit including context and time frame. He was very efficient and made everyone leave the class with increased knowledge.
Sumika Polymer Compounds (UK) Ltd
Clearly very knowledgeable tutor
Alan was a very good tutor, who was clearly very knowledgeable and was genuinely interested in QMS requirements.
Cummins Inc
Able to share experience and learn from the group
Alan is great, he has many years of quality experience and it shows. He also facilitated a great atmosphere, where we could share and learn from the experience of the group.
Sumitomo Electric Wiring Systems (Europe) Ltd
Impressed by the tutor's handling of the virtual classroom
The tutor took into account the remote learning and all the intricacy it involves, and made it a much easier time than I expected it to be without the face to face that I’m used too.
Truck Lite Europe Ltd
| The tutor promoted dialogue and interaction between the delegates, giving everyone the chance to think about the application of IATF 16949 aspects in their activities. |
Sumika Polymer Compounds (UK) Ltd