Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInsight into the philosophy behind the standard for better implementation
The training was really interesting and the tutor was able to show either the philosophy behind the standard ISO 9001 and how to apply it in the real life in the company.
Danfoss S.R.L.
Used real-life experiences to bring the course to life
Great course, learned a lot, very good and professional tutor, he has explained everything very well, used real-life experiences.
Bourns Ltd
Tutor ensured every delegate had input into course
Alan explained using actual experienced situations and it was easy to understand. Engaging with everyone attended the course evenly so that everyone had input.
Xtrac Ltd
Relaxed environment made learning easy
The tutor took the time to ensure I had a full understanding, he made it feel very easy going, relaxed but also a good environment to learn and understand the scope.
Tenneco
Fantastic tutor
Fantastic tutor who managed our expectations and delivered the content of the course in an enjoyable manner.
MTE Heat Treatment Ltd
Auditing process made more effective and simple by the tutor
Alan is very knowledgeable and provided tips on how to make the process of auditing a lot simpler and more effective.
Luxfer Gas Cylinders