Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away with great knowledge and more understanding
Very detailed tutor. Came away from the course with great knowledge and more understanding.
Keysource Group
Extremely knowledgeable and helpful tutor
The tutor was extremely knowledgeable, explained everything in simple terms, provided an ongoing glossary for terms used in the standard and made a bland subject very interesting.
West Yorkshire Pension Fund
Definitely recommend this training
The tutor Keith was really amazing and delivered a brilliant training course. He carried us throughout the whole week in terms of going at a pace that worked for everyone and answering all questions with good explanations. I thoroughly enjoyed Keith’s training and would definitely recommend this training.
Cancer Research Technology
Fantastic tutor
Fantastic tutor who managed our expectations and delivered the content of the course in an enjoyable manner.
MTE Heat Treatment Ltd
Patient tutor, attentive to each delegate ensuring full engagement
Mel was an excellent tutor. She gauged the different levels of the students abilities from the start and was able to steer the course so everyone remained fully engaged. She was patient and attentive to each individual. In my view, she ran it exceptionally well.
3t Global
Friendly approach, encouraged questions and participation
Zoe was knowledgeable and well-prepared, which made the waste course informative and useful. Her friendly approach encouraged questions and participation.
Bristol Airport