Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery adept at bringing all attendees into the various discussions
The Tutor was clearly very confident in being able to deliver the course. They were very adept at bringing all attendees into the various discussions, even though it was remote learning.
NMB Minebea UK Ltd
Very relevant for my new job
The course was very relevant to what I will be doing in my new job.
RNLI
Very detailed course, very good materials
Very detailed course, very good materials. Closely followed by the Tutor!
Partwell Cutting Technology Ltd
Course provided confidence that I have been auditing in a satisfactory way
I am self taught. The course provided confidence that I have been auditing in a satisfactory way. The Tutor was very good and provided a broad range of examples.
Yourgene Health
Really pulled it all together and put it into action
Extremely thorough and the interactive role play and content created for that purpose really pulled it all together and put it into action. This allowed me to see how to apply it to my work.
Rx Info Ltd
Applied real-life scenarios to the topics covered
The Tutor brought a wealth of experience and knowledge to the course content. He applied real-life scenarios to the topics covered.
Lifescan Scotland Limited