Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetTutor made a potentially dry subject more interesting and relevant to our field of work
The tutor was very engaging and made a potentially dry subject more interesting and relevant to our field of work. He had interesting anecdotes and there was lots of interaction and discussion.
Tutor made the presentation engaging and informative.
The tutor was excellent and made the presentation engaging and informative.
Rogers Stirk Harbour & Partners
Fresh and entertaining with relevant anecdotes to break up the material
The tutor conducted himself commendably and ran the course like it was second nature. He kept things fresh and entertaining, with relevant anecdotes to break up the material, with pertinent points and levity. His delivery and cadence was first rate, overall, he made the course enjoyable.
TUV Rhineland UK Ltd
Gained a more practical understanding of the Standard than expected
I came away from the course having gained a more practical understanding of the Standard than I expected. This was due to the tutor’s experience and tutelage.
UK Cares
Tutor was very insightful
The Tutor was very insightful and explained things thoroughly, giving lots of practical and useful tips.
Safe By Choice Not By Chance.com
Explained the subject in an interesting way
The tutor delivered the course really well and explained the subject in an interesting way.
Islington Council