Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery engaging
Very engaging tutor, a lot of knowledge, got everyone involved.
Bollore Logistics
Real-life context
Tutors knowledge went far beyond the training material and this wider understanding allowed the tutor to apply real-life context to many of the more difficult sections of the course. In turn this allowed a much easier learning process for myself.
Magna Exteriors (Liverpool) Ltd
Ensured all experience levels were catered
The tutor was an incredibly experienced individual and his style of tutoring made sure that everyone in the room was involved. It was refreshing for a change to be taught by someone with a love for educating a subject he knows a lot about rather than be taught by someone who likes to show us how much they know. At times the course seemed intense but the tutor did a great job to make sure all our experience levels and learning levels were catered for the fact that he joined us for meals bridged a gap and made the classroom time very comfortable.
VPK Packaging Limited
The role play was of great value
The tutor was able to put across his vast EMS knowledge in a practical way that helped reinforce what we were learning at the time. The role play was of great value and assisted in developing our auditing skillset. The venue was excellent along with the staff and the food. The course material was good and well delivered.
Natwest
Intense
The course content was intense but the tutor made it easier to understand.
Natwest
Engaging
The tutor was engaging and delivered information well which did help with information retention.
Align JV