Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging, helpful & knowledgeable
The tutor was really engaging, helpful and very knowledgeable, able to add a lot of relevant personal experience to the teaching content
Molnlycke Health Care
The tutor was brilliant
The tutor was brilliant she explained everything so well that I could understand. I have put this into practice.
Synthite UK Ltd
Really helpful
I do not have any environmental background and so I was quite worried. However, the course covered the auditing aspect but also delved into environmental legislation and general environmental management knowledge which was very helpful for me as I am currently trying to implement an EMS. I did not think I would get knowledge from the Lead Auditor course that would be really helpful during my implementation of the system when I booked the course, so I was pleasantly surprised.
HL Display (UK) Ltd
Very engaging
Very engaging tutor, a lot of knowledge, got everyone involved.
Bollore Logistics
Real-life context
Tutors knowledge went far beyond the training material and this wider understanding allowed the tutor to apply real-life context to many of the more difficult sections of the course. In turn this allowed a much easier learning process for myself.
Magna Exteriors (Liverpool) Ltd
Ensured all experience levels were catered
The tutor was an incredibly experienced individual and his style of tutoring made sure that everyone in the room was involved. It was refreshing for a change to be taught by someone with a love for educating a subject he knows a lot about rather than be taught by someone who likes to show us how much they know. At times the course seemed intense but the tutor did a great job to make sure all our experience levels and learning levels were catered for the fact that he joined us for meals bridged a gap and made the classroom time very comfortable.
VPK Packaging Limited