Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressive
As I am currently an apprentice it’s impressive to see how much waste management affects the place I work.
Hemsley Fraser Group Limited
Kept everybody engaged
Very well managed course and kept everybody engaged with her enthusiasm and knowledge even though it was an online course
Benham Precision Engineering
Clear & helpful
The Tutor was very clear and helpful
Hemsley Fraser Group Limited
Engaging, helpful & knowledgeable
The tutor was really engaging, helpful and very knowledgeable, able to add a lot of relevant personal experience to the teaching content
Molnlycke Health Care
The tutor was brilliant
The tutor was brilliant she explained everything so well that I could understand. I have put this into practice.
Synthite UK Ltd
Really helpful
I do not have any environmental background and so I was quite worried. However, the course covered the auditing aspect but also delved into environmental legislation and general environmental management knowledge which was very helpful for me as I am currently trying to implement an EMS. I did not think I would get knowledge from the Lead Auditor course that would be really helpful during my implementation of the system when I booked the course, so I was pleasantly surprised.
HL Display (UK) Ltd