Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery knowledgeable tutor
Very knowledgeable and friendly tutor
Epta George Barker Ltd
High standards were met
I expected high standards from both the tutor and the course content and both were met.
Mace Dragados
The venue was excellent
The venue was excellent and the Bywater staff were very helpful in managing my short notice booking arrangments. Course participants and the tutor made the experience very engaging. Thank you.
Cabinet Office
Experienced tutor
The tutor was a very pragmatic, knowledgeable and experienced person.
Fugro GeoServices Ltd
Exceeded my expectations
Very impressed with the facilities, food and learning room. The tutor also exceeded my expectations – he used real-life examples to explain course content which was helpful.
SPL Powerlines UK Ltd.
Highly knowledgeable
Highly knowledgeable and well versed in the subject matter and the application of ISO
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