Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClearly explained
The tutor delivered the course in such an easy, straightforward manner. The tutor was clear with her explanations of things, the Zoom tools used were easily the best that I have seen since online learning has been used.
TROX UK Ltd
Engaging and informative
The tutor kept it engaging and informative at all times; despite it taking place online, which I thought before would make it more difficult to lead.
Momentum Transport Consultancy
Developed a different perspective
I have dealt with ISO standards for some time but the content developed a different perspective in my mind as to how I would interoperate the standards and deliver the audit.
Leonardo UK Ltd
Very knowledgeable tutor
Very knowledgeable and friendly tutor
Epta George Barker Ltd
High standards were met
I expected high standards from both the tutor and the course content and both were met.
Mace Dragados
The venue was excellent
The venue was excellent and the Bywater staff were very helpful in managing my short notice booking arrangments. Course participants and the tutor made the experience very engaging. Thank you.
Cabinet Office