Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely well presented
Extremely well-presented course
Echo Quality Management Services Limited
Very interactive
I had feared death by PowerPoint but the tutor kept the course very interactive, using delegates in specific industries to help illustrate certain points.
Chiltern Connections
Excellent tutor
Excellent tutor. She got to the key points, was patient but interesting and kept the momentum going.
INEOS
Clearly explained
The tutor delivered the course in such an easy, straightforward manner. The tutor was clear with her explanations of things, the Zoom tools used were easily the best that I have seen since online learning has been used.
TROX UK Ltd
Engaging and informative
The tutor kept it engaging and informative at all times; despite it taking place online, which I thought before would make it more difficult to lead.
Momentum Transport Consultancy
Developed a different perspective
I have dealt with ISO standards for some time but the content developed a different perspective in my mind as to how I would interoperate the standards and deliver the audit.
Leonardo UK Ltd