Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetContextual
The tutor was able to put the knowledge we needed in the right context.
Private
Exceeded expectations
The course content was very thorough and exceeded expectations. In particular, the coverage of environmental legislation as this is key to implementing an EMS.
Royal College Of Music
Realistic role play
We used our knowledge in ‘practice’ (role play) and it was realistic and similar to how it is at work during real audits
Chapman Taylor LLP
Outstanding & engaging
The tutor for the course delivered the material in an outstanding fashion. Despite the necessity to move to online teaching, the tutor had obviously adapted with ease and was able to engage all the delegates throughout the 3 days. The material was covered in good time but with value added by the tutor to each slide/handout that was supplied. Engagement with the delegates was useful but not excessive, such that each delegate seemed to be fully engaged in the course and asking questions, as everyone felt comfortable to do so.
Peel Ports
Very detailed
The course was very detailed with a lot of examples.
Modis International Bv
The course was excellent
Extremely knowledgeable about the subject matter and great at getting the information across. The course was excellent.
John Cotton Group Ltd