Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWorkshops gave me confidence to apply what I had learnt
I learn by example and felt the workshops gave me confidence in my ability to apply what I had learnt. The venue was also really nice (Marriott Worsley) with lovely food too!
Private
Encouraging positive atmosphere
The tutor encouraged all attendees to get involved in the various tasks we were required to perform; the positive atmosphere he generated encouraged everyone to offer their thoughts.
Oxford University Press
Helped me to understand a better approach in managing risk
The knowledge gained during the training helped me to practically apply what I have learnt into real world scenario. Also my Tutor was amazing, his demonstration during the training periods helped me to understand a better approach in managing risk and implementing processes.
Jackson & Keay Ltd
Fantastic Tutor
The Tutor was fantastic! Getting us involved and getting us to participate in the sessions was really good.
Arcadis
Virtual course was highly beneficial
With the course attended virtually it would be easy to lose attention, but the tutor kept everyone engaged; indeed I saw no deficit to attending the course virtually, it was actually highly beneficial for me personally (childcare etc.).
Oxford University Press
Tutor kept students engaged throughout
The content was sometimes beyond my level of understanding but the Tutor helped clarify matters. Really good delivery & kept students engaged throughout.
West Yorkshire Police