Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor tailored the content to suit the expectations of the attendees
The tutor was very knowledgeable and has lots of applicable examples of the course content covered. He also showed flexibility in tailoring the content to suit the expectations of the attendees.
Scottish Power C O Hemsley Fraser
Good level of interaction with all participants
The content in the course was user friendly and well explained by the tutor. There was a good level of interaction with all participants.
Quensh Specialists Ltd
Tutor made it really interesting and engaging
I thought that the course would be quite dull and dry based on the content but the tutor made it really interesting and engaging. I found that I was far more engaged with the content than I originally thought I would be.
Mistras Group Ltd
One of the best training courses I have been on
The course was relevant, well delivered and probably one of the best training courses I have been on in years in terms of learning outcomes.
Vivid Homes
The workshops worked well to keep the course variable and interesting
The tutor brought in a very relaxed atmosphere to the course. The course was well spaced, plenty of breaks, and the workshops worked well to keep the course variable and interesting.
Emsou Forensic Services
Everything was good
Everything was good, I really enjoyed the course and the content was at a good level for me. The tutor was more engaging than I expected and kept all the content whilst making it enjoyable.
Abbott Toxicology Ltd