Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetFelt fully supported by the tutor
Tutor was very knowledgeable and able to explain difficult concepts to a wide variety of attendees with very different industry experiences. I felt fully supported by the tutor throughout the delivery of the course.
J McCann & Co Nottingham Ltd
Tutor provided context to each individual's area of work
The Tutor was brilliant, he provided context to each individual’s area of work. He was engaging, extremely knowledgeable and made the course fun.
Home Office
Tutor tailored the course to our individual industries
The Tutor was very engaging and made a conscious effort to tailor the course to our own individual industries.
Direct Produce Supplies Ltd
Very useful
Course was very extensive and each clause of ISO was explained in detail. For someone as me who never dealt with ISO before, this was very useful to know where I can find required information.
Mars Nederland Bv
Course adapted to individual needs of the participants
| The tutor adapted the course to the individual needs of the participants. |
Safety Belt Solutions Ltd
Extremely accommodating tutor
The tutor delivered the course content very well, and was extremely accommodating with regard to answering our additional questions and queries.
Oxford Technical Solutions Ltd