Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made course really enjoyable
The tutor made the two day course really enjoyable. I felt at ease and for me this makes learning so much more interesting and easier to absorb the course content with real world scenarios.
Bylor Jv
Fantastic delivery complemented by virtual classroom
I did not expect the virtual course to go as well as it did. The tutor’s delivery was fantastic and was complemented by the virtual classroom.
Bylor Jv
The tutor made sure that I understood everything
I really appreciated the way the training was done, very interactive. As English is not my native language, the tutor made sure that I understood everything.
Bureau Veritas Exploitation
Practically no different to a face-to-face training
First time I’ve attended a remote training like that and it was practically no different to a face-to-face which is a great achievement.
Sterile Management Systems Ltd
Virtual Classroom worked incredibly well
I was nervous about the virtual classroom as I had never experienced this learning method. It worked incredibly well, allowed all members of the course to contribute and gave a feeling of connectivity with the whole group. The tutor was fantastic and full of enthusiasm encouraging participation among the whole group. Breakout groups and break structure were also great and added to the positive experience.
Private
A good, relaxed atmosphere
First time on a virtual classroom course and the pace of the course was not overwhelming. Also, the tutor encouraged all to partake without being forceful. A good, relaxed atmosphere.
Britannia Safety Solutions Limited