Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEasy to follow and engaging
It can be difficult to administer an online training course, but I found it easy to follow the structured sessions and the tutor kept me engaged throughout.
Ipswich Borough Council
Course went very well in virtual classroom
I’ve attended other virtual classroom and it didn’t turn out well. However I was very pleased that it went very well. The tutor was excellent and did not feel as a virtual class in the end.
Private
Tutor kept things engaging
I have had poor experiences on virtual training courses in the past, but the Tutor managed to keep things engaging.
MAC Surfacing Ltd
I'm not normally a fan on online learning events- but this one was very well organised
I’m not normally a fan on online learning events- but this one was very well organised, the tutor facilitated well, and the use of the break out rooms was flawless.
Purple Cow Training Limited
Amazing Tutor
Amazing tutor, made the course understandable but worked hard and made online classroom work well.
Private
By far the best online course I have been on
Tutor was very professional and approachable tutor. He made the whole whole course comfortable and at ease. This is by far the best online course I have been on.
British Army