Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRemote learning worked better than expected
I wasn’t looking forward to learning remotely but it worked better than I expected it to.
Dalton Park Shopping Centre
This was my first Virtual training course and I was really impressed
This was my first Virtual training course and I was really impressed with the resources and the ability to still separate people into groups. The instructor can pop in to the groups to get a feel for what people are doing.
Accora Ltd
Really impressed with how the tutor made use of the virtual environment
I’ve had experience with delivering in virtual classrooms and was really impressed with how the tutor made use of the environment.
University Hospital Southampton
Really enjoyed being able to draw on experiences from my workplace
Being able to draw on experiences from my workplace in the workshops and discussions, and discuss them with the tutor and other students was what I really enjoyed about this course. It allows you to apply what you’ve learned and get other people’s opinions.
Kingspan Ltd
Excellent course
The Tutor was really engaging, friendly, knowledgeable and and as a result I achieved 100% pass rate and came away excited to use the skills learnt. Excellent course.
Mitie
Online course worked really well
When I booked the course I thought there may be a disadvantage to doing the course online rather than face to face but the course worked really well and we broke out to rooms to do group tasks all from the comfort of our own homes.
Expro