Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear progression to make you an all round lead auditor
| The various tasks/exercises really set you up for the workshops later down the line. There was a clear progression from start to end to make you an all round lead auditor, and teach all the necessary skills. |
Cambridgeshire Constabulary
Impressive quality of delivery
| The quality of delivery was most impressive. The tutor always checked that we understood right the way though the process. I enjoyed his teaching style. |
I D S (UK) Ltd
Nothing was too much trouble
The Tutor was so helpful with clear explanations and examples discussed. Nothing was too much trouble. She had our best interests at heart.
Unipart Rail
Tutor made everyone comfortable
| The Tutor was very engaging and made everyone comfortable with the tasks and course |
Agilitas IT Solutions Limited
Tutor made a dry subject more interesting
Tutor could relate and made a dry subject more interesting. Could adapt the level knowledge within the group and pair them off for group work. Tutor was very knowledgeable. I have since booked Bywater for courses for my own teams since undertaking this course.
Capita
Really impressed with this course
I was really impressed with this course, and have recommended it to others already. I’d go as far to say this is one of the best training courses I have been on. The tutor was engaging, and a topic which can sometimes be seen as quite dry was entertaining, informative and most importantly; the information has stuck!
Osler Diagnostics Limited