Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell organised course
The course was well organised, the tutor very knowledgeable, approachable and communicative. Course content was as expected, booking and admin was easy and delivery of pre course and course books on-time. The virtual classroom was also very easy to access.
Structural Soils Ltd
Really helpful and useful course
| It was a great course, really helpful. It certainly helped me appreciate the depth of measurement and accuracy more. The workbook we have for it will be a very useful tool to refer back to. |
Becton Dickinson
Extremely well presented and interactive course
| Course was extremely well presented, with plenty of short breaks, interactive. |
Hampshire Scientific Service
Very impressed
I was very impressed with the amount of useful, relevant information provided by the tutor and his easy way of communicating and engaging the group.
The Insolvency Service
Tutor made me feel very comfortable asking questions throughout the course
Our tutor made the course content so much more enjoyable and understandable than I was expecting. They were approachable and made me feel very comfortable asking questions throughout the course.
Hertfordshire Constabulary
Workbook is a fantastic aid
| Sometimes courses ply you with lots of information that you cannot remember once leaving the classroom but having the workbook and being able to keep this is a fantastic aid. |
West Yorkshire Police