Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor did a remarkable job
The tutor we had did a remarkable job keeping us all engaged across the whole day’s training, especially considering that she was the only tutor we had and it can be challenging to keep everyone focused when it’s just one ‘voice’ throughout the day. She asked lots of questions, gave lots of case studies and asked for our feedback throughout. Brilliant job!
Simply Sustainable Ltd
Tutor made it really interesting and inclusive
The Tutor was just so good and made it really interesting. I had very little knowledge compared to the other 3 attendees but the tutor made it really inclusive.
Chelverton Asset Management
Really useful activities
The activities were really useful and great opportunity to work in smaller groups.
London School Of Economics And Political Science
I really enjoyed the course and learnt a lot
Our tutor was great. She was engaging, knew her stuff and was always happy for us to ask questions. I really enjoyed the course and learnt a lot.
Evora Global
Tutor kept things engaging
I have had poor experiences on virtual training courses in the past, but the Tutor managed to keep things engaging.
MAC Surfacing Ltd
Tutor created a very positive atmosphere
Tutor was brilliant – very knowledgeable, engaging, friendly, and helpful; they created a very positive atmosphere and facilitated active participation by all attendees.
Sulmara Subsea Limited