Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI really enjoyed the course and learnt a lot
Our tutor was great. She was engaging, knew her stuff and was always happy for us to ask questions. I really enjoyed the course and learnt a lot.
Evora Global
Tutor kept things engaging
I have had poor experiences on virtual training courses in the past, but the Tutor managed to keep things engaging.
MAC Surfacing Ltd
Tutor created a very positive atmosphere
Tutor was brilliant – very knowledgeable, engaging, friendly, and helpful; they created a very positive atmosphere and facilitated active participation by all attendees.
Sulmara Subsea Limited
Tutor had extensive knowledge
The tutor had extensive knowledge and made amazing use of the two days – so much information.
Ilke Homes
A good, relaxed atmosphere
First time on a virtual classroom course and the pace of the course was not overwhelming. Also, the tutor encouraged all to partake without being forceful. A good, relaxed atmosphere.
Britannia Safety Solutions Limited
Completely seamless booking
I’ve had a few minor issues with course booking and admin previously, this was completely seamless – brilliant!
Molnlycke Health Care