Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery adept at bringing all attendees into the various discussions
The Tutor was clearly very confident in being able to deliver the course. They were very adept at bringing all attendees into the various discussions, even though it was remote learning.
NMB Minebea UK Ltd
Tutor's ability to keep interest and engagement was outstanding
As a lecturer myself, who has had to teach in virtual environments, I felt the tutor’s ability to keep interest and engagement was outstanding. Especially so on such a complex and not necessarily exciting topic like ISO 14001. I was able to absorb and learned an amazing amount of information in a short space of time.
University of Chichester Business School
I gained so much
The experience of the Tutor and how they applied the course content to learning was outstanding, I gained so much.
Keystone Lintels
Tutor made the content make sense
The tutor made the content make sense, as reading the standard by itself does not help you to learn what it really means in practice.
Horticultural Trades Association
Tutor made sure we understood what was discussed
The tutor was very engaging. She managed to keep us all involved and made sure we understood what was discussed through open questions and discussions.
Palram DPL Ltd
Friendly, helpful and incredibly supportive Tutor
The tutor was absolutely brilliant. She was friendly, helpful and incredibly supportive throughout. There was no such thing as a “silly question” and she made everyone feel at ease. Her teaching methods were fantastic, and she made the training fun as well as informative.
Ramboll UK Ltd