Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI would have no hesitation in using Bywater again
The tutor’s own personal style in delivering the course coupled with his pragmatic approach worked well for our group. As such I would have no hesitation in using Bywater again.
Navigator Terminals UK
Tutor and course content were both excellent
The tutor was excellent, as well as the content and structure of the course.
Stateside Foods
Tutor very engaging, able to apply real-life scenarios to course content
Very engaging, good at providing both personal anecdotes of relevancy to work and pulling examples and applications from the room to tie content to.
AESSEAL
Tutor had everyone interacting and made the course very enjoyable
No question was too much to answer. The tutor had everyone in the class interacting, she knew the topics extremely well and made the course very enjoyable.
NMB Minebea UK Ltd
A great balance between learning and group exercises.
The Tutor was excellent at engaging the group and putting us at ease. There was a great balance between learning and group exercises which was expertly led by the Tutor.
Transport for London
Excellent, supportive tutor made the training easier to understand and apply
| Tutor was excellent, very supportive but also applied common sense to a lot of the training, making it easier to understand and apply. That and a sense of humour made the course very informative, interesting and enjoyable. |
E B Bradshaw & Sons Limited