Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetReally helped our company
The DEFRA tool we were given has really helped our company begin to calculate our carbon emissions.
Merit Office Installations
The tutor turned a 'rubbish' subject into an interesting day
The tutor was excellent, extremely knowledgeable and turned a ‘rubbish’ subject into an interesting day.
University Of York
Presenter able to develop on answers specific to our site
Very engaging presenter with good knowledge and ability to develop on answers specific to our site.
Navigator Terminals UK
I would have no hesitation in using Bywater again
The tutor’s own personal style in delivering the course coupled with his pragmatic approach worked well for our group. As such I would have no hesitation in using Bywater again.
Navigator Terminals UK
Tutor and course content were both excellent
The tutor was excellent, as well as the content and structure of the course.
Stateside Foods
Tutor very engaging, able to apply real-life scenarios to course content
Very engaging, good at providing both personal anecdotes of relevancy to work and pulling examples and applications from the room to tie content to.
AESSEAL