Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGiven me confidence to carry out audits at my current workplace
The tutor was incredibly engaging, supportive and helpful. I learned far more than I expected during the course and he has given me confidence to carry out audits at my current workplace.
INEOS UK E&P Holdings Limited
Gave me the right tools to broaden my knowledge
Very insightful course to give me the right tools to broaden my knowledge.
TWI Ltd
Very supportive Tutor
The Tutor was very supportive, friendly and engaging. She encouraged us to ask questions and to not be afraid to make mistakes.
Savills
Really helped our company
The DEFRA tool we were given has really helped our company begin to calculate our carbon emissions.
Merit Office Installations
The tutor turned a 'rubbish' subject into an interesting day
The tutor was excellent, extremely knowledgeable and turned a ‘rubbish’ subject into an interesting day.
University Of York
Presenter able to develop on answers specific to our site
Very engaging presenter with good knowledge and ability to develop on answers specific to our site.
Navigator Terminals UK