Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetTutor helped us to visualise practical examples of the literature
| Tutor had a lot of credible knowledge, this allowed us to visualise practical examples of the literature. I was initially concerned that the course content would be too focused on production/manufacturing but I managed to still find this applicable to my role in logistics. |
Ooni Limited
Feel more confident about performing internal audits now
| The tutor for this course was extremely knowledgeable and engaging. He tailored the pace of the course to the group, which really helped to keep people’s attention and interest high. He was encouraging and I feel more confident about performing internal audits now. |
Swegon
Practical course
| I have previously been on training where practical application is not included within the training and so this was a good opportunity to be able to learn and then apply what we had learned in a given example. |
McLaren Automotive Ltd
Adaptable, engaging and knowledgeable tutor
| Richy was very engaging and very knowledgeable in regard to the standard, also, he was able to adapt when explaining certain parts of the course to allow students to understand certain aspects. |
Scottish Power
Engaging tutor, applied the course content to our specific industry
| Tutor was very engaged and passionate about the course. He was able to apply the course content into specific environment aviation. |
Virgin Atlantic Airways Ltd
Very interactive teaching style
| Tutor was very good at explaining and had a very interactive teaching style, which made the course very enjoyable and easy to understand. |
Bathgate Flooring Ltd