Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt a lot in the two days thanks to the tutor
| Our tutor, Karen, was brilliant – very engaging and helpful throughout! She brought a lot of energy to the virtual classroom and I learnt a lot in the two days thanks to her. |
Newcastle University
Nicely surprised by how the course has enhanced my knowledge
| I was nicely surprised to discover the course has enhanced my knowledge of ISO 14001 and how to apply ISO 14001 to our EMS. |
British Antarctic Survey
Couldn't have asked for a better tutor
| The tutor was informative and have a unique wealth of knowledge and experience. He allowed me to understand the principles perfectly and how to apply them to real life situations. Couldn’t have asked for a better tutor. |
CPV Ltd
Comfortable environment to interact and learn
| Very knowlegable tutor, injected humour into course which encouraged a comfortable environment to interact and learn. |
Energizer Holdings
Best and most informative course on this topic that I have sat in
| This was not the first course relating to this subject that I have sat in however, I did find this the best and most informative due to the practical samples used. |
CPV Ltd
Tutor clearly had the course material at his fingertips
| The tutor clearly had the course material at his fingertips and could explain in an engaging and straightforward manner. He made the course interesting and useful. Excellent. |
The University Of Sheffield