Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMy ability to apply the standard in my workplace was increased
| The course increased my ability to apply the standard in my workplace. Tutor was able deliver a great insight into to standard from his own experience and also from the literature. |
Beauparc
Very happy with all elements of the course
| All very good. Excellent tutor. Good venue. Excellent content. Very happy. |
Ames Goldsmith
Found the virtual classroom interactive and easy to use
| I enjoyed the virtual classroom format and found it easy to use and interact with others on the course. |
SMI Ltd
Extremely knowledgeable and professional tutor
| The tutor was extremely knowledgeable and presented what he knew very professionally while also keeping it from being boring. |
Four D Rubber
My team can put the training into practice straight away
| I took a lot of ideas away from the training that my team can put into practice straight away. |
Align JV
Course content will definitely stay with us for a long time
| A lot of great examples were provided. Great exercises as well as very good ‘role play’ during which we were all really engaged and the content of it will definitely stay with us all for a long time which furthermore can be used in our work practice. |
RES Ltd