Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetHelpful exercises
The break out exercises on days 1 and 2 were really helpful to practice as we went along.
Akoova Ltd
Acquired knowledge
Now I have the knowledge I can start giving more structured input into continuous improvement projects
Mass Consultants Ltd
Helpful case study
Opportunities to apply learning quite quickly against the case study was helpful. Group working also helped to embed the learning.
Derbyshire County Council
Extremely approachable tutors
The tutors were engaging and extremely approachable and knowledgeable.
Derbyshire County Council
Answered questions
The course helped answer questions I did not realise I had.
Private
Real-world examples & anecdotes
The delivery of the course material was excellent as the tutor was able to punctuate the course note with real-world examples and anecdotes that aided understanding and kept the learner interested.
Score Europe Limited