Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor answered any questions thoroughly
| Our Tutor was extremely friendly, knowledgeable and helpful. He thoroughly answered any questions people had and made sure that everyone was understanding the content as we went along. He gave us lots of extra information and didn’t just read off the slides which was very useful. |
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
Tutor easily handled the different experience levels
| The tutor was knowledgeable and willing to explain in a number of ways if required, and easily handled the different experience levels. |
BM Trada
Fantastic tutor really helped pass over information
| I went in to the course knowing very little about Environmental Management, but Wayne was fantastic and really helped pass over information that also improved me as an auditor, which I have been for several years. |
Aleido UK Ltd
Practical and relatable course content
| The course content made the standard more relatable and practical which assisted in me gaining an understanding of how it applies to my own personal role at my company and covered what I need to be doing to fulfill my duties and comply with the standard. |
Linklaters Business Services
Helped me to understand how to prepare for and carry out an audit
| I had some knowledge of Quality Assurance however the practical exercises helped understand how to prepare for and carry out an audit. |
Align JV
Tutor made me feel that I could confidently carry out an internal audit now
| For someone who has never done any form of Internal auditing before I was extremely nervous about doing this course especially online as I’m more of a face to face learner, but having a tutor like Wayne who was very informative and explained everything very clearly this put me at ease and helped me feel I could confidently carry out an internal audit now. |
Masonry Support Systems Limited