Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetLeft the course in a much better place to apply what we had learnt
| The way the tutor had ran the course really helped us to interact with the content. So, as a result, we were left in a much better place to then apply what we had learnt during the day. |
A&O It Group
Tutor provided plenty of insight
| Keith was extremely pleasant throughout the course, provided plenty of insight, and kept me captivated and engaged. The course was overall well split across 2 days and the activities allowed for plenty of questions to be asked and answered. |
A&O It Group
Taught exactly how to audit internally and its importance
| Alan made the experience very enjoyable. I had huge reservations about the course but Alan was able to teach us exactly how to audit internally and the importance of it as a business. |
Ajar Technology
Course material was made easy to understand even for those without much experience in auditing
| Richard was able to explain the material in a way that was easy to understand, especially for someone like me who does not have any major experience in auditing or the use of ISO 45001. |
Inspiro Learning Limited
Content was made to fit the different angles of contract management for each delegate
| Tutor was very engaging given that the topic could be very dry. Really well maneuvered to make the content fit three different angles of contract management for colleagues in the room. |
Avanti West Coast
Very impressed
| Momcilo the tutor was excellent as well as the venue, great food and beautiful building. I work in training myself and I was very impressed with the tutor’s teaching styles and ability to keep everyone engaged. I thoroughly enjoyed the course more than I thought I would. |
SERT Group Limited