Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCustomisation of the course content really exceeded expectations
| The way in which the tutor was able to customise the course content to our organisation is really what has exceed my expectations in terms of learning application. |
Accu
Tutor was instrumental to the success of the course
| Richie Todd was instrumental in ensuring the success of this course. His knowledge of the subject matter, attention to detail and professionalism ensured that I got exactly what I needed. Additionally, Richie should be complimented on making a potentially dry subject engaging; he did this by using appropriate humour and by sharing his personal experience. |
Capita
Gained crucial understanding
| Gaining a deeper understanding of the FMEA process and how to apply it in my work will be crucial. As well as being able to apply the mindset to other areas. |
Lotus Cars Ltd
Course content was explained easily and concisely
| The tutor explained everything so easily and concisely and gave real world practical examples that made it very easy to learn the techniques. |
Nanoco Technologies Ltd
Supportive tutor filled the class with optimism
| Rachael was very knowledgeable, passionate and really good at engaging, explaining, relating, open discussions and making the sessions really relevant at all times. She was also very supportive through all the individual queries of the group. She was super friendly and filled the class with optimism. |
Ch&Co
Easy to navigate, excellent course
| I really enjoyed it. It was a wonderful week even it was a virtual course. The whole course was easy to navigate and was excellent. |
Supply Servis S.R.O.