Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSuited everyone's learning style and capability
| The Tutor was highly knowledgeable and able to explain all concepts in different manners to suit everyone’s learning style and capability |
Z-Tech Control Systems
Course content was tailored well to our knowledge
| Tutor was engaging and responsive to questions, he tailored the content well according to our knowledge. |
Private
The tutor taught us really well
| The tutor, David Ashton, was so good at explaining the principles and clauses. Being a newcomer into the ISO 9001 world I was worried I would find it difficult to pick everything up in a week however David taught us so well and was so engaging and made the training relatable and interesting. |
TUV Rheinland UK Ltd
Extremely good tutor
| Tutor was extremely good and made it very easy to understand the course content. |
Rolls Royce
Interactive breakout rooms
| The break out classrooms were very good for interaction. |
Caterpillar Ni
Very impressed with how interactive the virtual training was
| I had never done a virtual training course. I was very impressed with how the day was organised & how interactive it was. |
Rivertrace Limited