Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-paced course with very engaging tutor
| John was very engaging, he spoke about the content with authority and could talk around the topic with ease. The course was well paced. |
Johnson Matthey
Outstanding tutor kept all delegates involved
| Tutor was outstanding very well delivered course keeping everyone involved and humorous with it. |
M Group Services
Smoothly and clearly delivered course
| The tutor drove the course smoothly and clearly, delivering the information in an easily understood manner. |
Canon Europe
Course content was excellently aligned to our current roles
| The tutor did an excellent job of aligning the content to our current roles, and challenging us to put it into context. |
FCC Recycling (UK) Ltd
Tutor was invaluable in helping us get the best our of our experience
| The Tutor’s method of delivery ensured we remained engaged and interested throughout the duration of the course. It was delivered well with the tutor’s extensive knowledge and experience invaluable in helping us get the best out of our experience. |
Abbott Risk Consulting Ltd
Excellent, extremely knowledgeable tutor
| The tutor was excellent, extremely knowledgeable in the subject being taught and presented the subject manner in an engaging manner. Also very good at explaining the processes to apply the ISO standard. All backed up with real life examples. |
British American Tobacco (BAT)