Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMany useful examples of how to apply the course content
| We had many examples of how to apply what was taught which was useful, as not many training courses actually give you proper examples and tips and tricks of how to act in an audit. |
Private
Feel that I have achieved the goal that was set in the course
| Was a very good course, and by the end of it I felt that I achieved the goal that was set. |
Invesco
Well structured and organised course
| John was excellent. He was able to create an environment where there was discussions and input. It was the first online course I have been on where it felt like being in person. The whole course was well structured and organised by the tutor, with excellent information that was clearly and concisely taught. Furthermore, I thought the print out of the course received was an excellent idea as it allowed us to follow and take note easily. |
Electro Mechanical Systems Ltd
Brilliant practical scenarios to aid the training materials
| The practical scenarios were brilliant as they aided the training module in being able to act out and work on various auditor skills and also apply what you have learnt in a scenario in a safe space. |
Temple QMS Ltd
The tutor made sure everyone could contribute to discussions
| John was clear, helpful, and made sure everyone had a chance to contribute to discussions. |
Makin Metal Powders (UK) Ltd
Came away with a better understanding of what's required
| Tutor was very knowledgeable, I feel I have come away with a better understanding of what’s required. Booking – Very easy & professional. Received the course pack & emails as specified. |
CLC Group Ltd