Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe best training course I have ever attended
| David Bradley was a pleasure to learn from. He made a complex subject very easy to understand, and was polite and friendly throughout to all students. The best training course I have ever attended, and that was thanks to David. |
Pulsar Measurement
Quality course materials and good examples of case studies
| There was a large amount of content covered and quality course handbooks provided. Questions were answered well when asked. Good examples of case studies in days 4-5 and hands-on Excel processes. I learnt a lot! |
Beldam Crosley Ltd
Virtual classroom exceeded expectations
| I was concerned the virtual classroom would be a challenging place to learn, however, the tutor engaged us very well and the breakout rooms were good. |
McGee Group Limited
Quite impressive approach to pre-printed course materials
| Bywater’s approach to the pre-printed course materials provision is quite impressive. |
Private
I cannot believe how much I learnt on the course
| Cheryl was an incredible tutor that made the course enjoyable. I cannot believe how much I have learnt, considering that I knew little about auditing. |
Socotec UK Limited
Picked up some very useful information
| I wasn’t quite sure how much I would be able to apply but picked up some very useful information that I will be able to use moving forward |
Mitsubishi Electric Europe B.V.