Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the course interesting, interactive and fun
| Tim is an excellent trainer, he took a subject that has the potential to be extremely dry and made it interesting, interactive and fun. I enjoyed the course which has made me absorb the content better than I would had if I had been bored. Tim has a very specific way of making the standards and the internal auditors process sound like common sense – which is also very helpful. The course was well paced, with plenty of time for additional questions. |
Derbyshire Constabulary
Enjoyable and interactive course
| The tutor was very thorough and made the course enjoyable and interactive. |
Forensic Analytics Ltd
Course equipped me with the required skill set and a solid foundation
| The information delivered was not just take away information to digest afterwards but practical information that could be applied immediately. The course equipped me with the skillset to complete an audit without assistance and has provided a solid foundation to shadow and repeat the process. |
Derbyshire Constabulary
Thought it would be overwhelming but found it incredibly straight-forward
| I was fully prepared to be overwhelmed by the topic but found it incredibly straight-forward to understand. |
Thatcham Research
One of the best course instructors that I've had
| Auditing is a very detailed and the prospect of coming onto this course made me nervous. Tim was an excellent tutor. His delivery of the material was excellent and it was clear to see his experience in the course matter. Tim made the course enjoyable and kept things moving along quickly after covering each topic in detail. Tim was one of the best course instructors that I have had in recent memory and I would recommend any course taught by him to my colleagues. |
NWROCU
Highly valuable
| I have worked in validation for 5 years, it was highly valuable and well delivered. |
Metropolitan Police Service